Bureau Call Centre Services
A flexible call centre solution for brands and retailers that experience low, infrequent, or seasonal contact volumes with Whistl’s pay-per-minute bureau services.
What is a Bureau Call Centre Service?
A bureau call centre provides inbound customer service, including customer inquiries, multichannel contact handling, and technical support. This can be provided flexibly, from out-of-hours to all-year-round customer service.
With Whistl, we charge based on the number of calls you receive, so you don’t pay when you don't receive any. This performance-based model is designed to help you gain high-quality leads and boost sales without confronting eye-watering upfront costs. The scalability of our bureau call centre service allows you to efficiently adjust support capacity as your business needs change. The number of contacts handled is a key metric for both operational efficiency and billing, ensuring you only pay for the customer interactions we manage.
The Role of Human Touch in Customer Service
While technology continues to transform the customer service landscape, the human touch remains a cornerstone of outstanding customer experience. Personal, empathetic support is crucial for building trust and loyalty, and voice communication continues to be one of the most preferred channels for many customers.. Bureau call centres operate on a pay-per-use model, and trained agents are available to handle inbound calls, emails, and a variety of customer queries, ensuring each interaction is dealt with professionally and with attention to detail to resolve issues swiftly, without potential technological friction. This flexible outsourcing solution allows companies to manage their customer contacts efficiently, maintain focus on their core operations, and adapt to changing business needs. By partnering with a bureau contact centre like Whistl, businesses gain access to a skilled team and valuable resources, ensuring that every customer receives the support they need, when they need it.
Why Use Whistl's Bureau Call Centre?
With an available bureau team of experienced and trained advisors, our outsourced contact centre services can flexibly scale up or down to meet the volume demands of your business. Our bureau call handling provides a shared pool of experienced call centre agents to answer your customer calls and queries and provide general customer service.
Benefits of our bureau call centre include:
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Flexible payment plan
Only pay for what you use, as our bureau call centre solutions operate at a pay-per-minute rate for calls, live chat, or email contacts. At Whistl, we ensure that flexible call volumes correspond with flexible payment plans.
Our call centre agents are fully trained to handle a range of inbound customer service needs, ensuring your customers receive efficient and scalable support for any enquiries.
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Tailored bureau services
We offer tailored bureau contact centre services, including skills-based call routing (based on personality type and language needs), ensuring personalised and effective customer interactions.
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No call is missed
Nowadays, customers have high expectations of contact centres, so you have to step up to the challenge and answer all calls. Our agents can answer all calls, including technical support, at any time.
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Simple integration
Whistl provides simple integration with your contact-handling systems and software, enabling seamless operation and data flow, enhancing efficiency and minimising disruption to your business processes.
We offer multichannel contact handling —voice, email, SMS, webchat, and social media —and provide customers with a variety of accessible ways to reach out and receive the support they need.
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Available all-year-round
Your customers can access our team whenever they want! We are available all year round, offering overflow support or out-of-hours coverage.
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Zero set-up costs
Enjoy the benefits of our bureau contact centre services with zero setup costs, making it easy to improve your customer service capabilities without an initial financial barrier.
Multichannel Bureau Call Centre Support
Our support team can be reached through multiple channels to suit your preferences. You can contact us by phone and speak directly with one of our advisers for immediate assistance. For those who prefer online communication, you can talk with our team via live chat or messaging services, ensuring quick and convenient support.
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
Read Some of Our Contact Centre Solutions Success Stories
How Micro Scooters Scaled-Up Its Customer Service Capacity
Case Study
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Micro Scooters
Whistl help TOCA Social build a smooth Guest contact experience
Case Study
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TOCA Social
Flexible Contact Centre Services for The Noble Collection
Case Study
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The Noble Collection
Want to improve your customer service levels?
Improve engagement across all channels with our outsourced customer support solutions.
Whistl's Contact Centre Memberships and Accreditations
Bureau Contact Centre FAQs: Answers for some general questions about shared call centre support
How does pay-per-minute pricing actually work? Will I be charged for calls I don't receive?
With our bureau support, you only pay for calls your business actually receives. If you have 300 calls one week and 100 the next, you pay proportionally. This means during quiet periods, your costs drop automatically. You're never paying for unused capacity, which makes bureau services ideal for businesses with unpredictable call volumes.
What's the difference between bureau and dedicated call centre services?
Bureau services share agents across multiple clients. This makes them ideal for variable or seasonal volumes. Dedicated contact centre services assign agents exclusively to your business, which is better suited for consistent, high-volume or complex requirements. Bureau offers cost flexibility; dedicated offers consistency and brand familiarity. Industries like travel, events, and healthcare typically benefit from bureau flexibility.
Can bureau agents handle complex customer issues or just simple queries?
Our agents handle everything from simple enquiries to technical support. We train each agent on your specific business, industry terminology, and service standards. Skills-based routing ensures calls go to the agent best suited to handle them, whether that's language-specific support, technical expertise, or account-specific knowledge. First-contact resolution is our focus.
How do you prevent my brand from getting lost in a shared bureau environment?
We conduct a thorough discovery to understand your brand voice, service standards, and customer expectations. Agents receive training specific to your business. We monitor calls against your defined quality standards and provide regular feedback. To your customers, they're speaking to your team, not a generic bureau.