The retail industry has evolved over the past two decades, with much of the change coming from developments in internet growth and eCommerce retailers.
With consumers’ power increasing, with access to more shopping platforms and buying choices than ever before. There are now multiple ways to find a solution to a purchasing need, retailers in both the 'physical' and 'digital' sense must hold a strong position to finalise that all-important customer sale.
As an e-Commerce retailer, the product purchase path can have a number of hurdles, throughout the critical customer journey. From gaining the consumer's attention, with the right advertising and promotion, to managing product inventory to meet that demand, offering the right parcel delivery options, and managing the product return services to keep customers happy and business profitable. Creating a successful retail business model, you know that is not the end of the customer journey, as there is still the job of keeping them loyal with great customer service.
Whistl's extensive fulfilment service portfolio, allows us to support the demands of your customers, at the same time you focus on increasing sales. With solutions tailored to the needs of your retail business, we are the perfect e-commerce fulfilment partner to help you resolve your retail business challenges.
Promotional material sparks interest and prompts the targeted prospect to visit the eCommerce store.
The eCommerce store visitor is converted to a customer when they order goods, select delivery needs, paying at check out.
The ordered items are delivered to the customer's nominated address or collection point by the delivery partner.
Unwanted items are returned, creating customer satisfaction with the fulfilment of the required replacement item or relevant refund value.
Outsource order fulfilment services can hold many benefits for eCommerce retailers. Rather than managing order fulfilment tasks in-house, Whistl manages all of the required order fulfilment processing, to get your items delivered to your customers, on time. This support allows you and your staff to focus on your customers, market changes and growing your company.
Whistl’s third-party warehousing and fulfilment services are fully tailored to support your business model. Whether you already run an established eCommerce company or haven’t long been established, outsourcing your retail fulfilment makes strategic sense for your e-Commerce business.
Generating traffic to your eCommerce store with relevant promotional activity (e.g. Social media, TV, Direct Mail, or magazine adverts)
The website visitor confirms their wanted items at checkout, payment may include parcel delivery and parcel tracking options.
Items are picked and packed, whilst the integrated delivery partner IT system generates the barcoded label and collection requests.
Items are collected and processed through to delivery to customer address or nominated collection point nationally or worldwide.
Customers return unwanted items by post or delivery partner, required replacement or refund are processed to the customer.
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