Case Study Ethical Superstore
Fulfilment Services for eCommerce Retailers
Whistl provides tailored fulfilment services to growing multichannel retailers, wholesalers and brands.
The retail industry has evolved over the past two decades, with much of the change coming from developments in internet growth and eCommerce retailers.
With consumers’ power increasing, with access to more shopping platforms and buying choices than ever before. There are now multiple ways to find a solution to a purchasing need, retailers in both the 'physical' and 'digital' sense must hold a strong position to finalise that all-important customer sale.
Improving the customer journey
The product purchase path can have a number of hurdles. From gaining the consumer's attention with the right advertising and promotion, to managing product inventory to meet that demand, offering the right parcel delivery options, and managing the product return services to keep customers happy and business profitable. Creating a successful retail business model is only the beginning, as there is still the job of keeping them loyal with great customer service.
Whistl's extensive fulfilment service portfolio, allows us to support the demands of your customers, at the same time you focus on increasing sales. With solutions tailored to the needs of your retail business, we are the perfect eCommerce fulfilment partner to help you resolve your retail business challenges.
The eCommerce Shopper Journey
Awareness and Desire
Promotional material sparks interest and prompts the targeted prospect to visit the eCommerce store.
Browse and Buy
The eCommerce store visitor is converted to a customer when they order goods, select delivery needs, paying at check out.
Delivery
The ordered items are delivered to the customer's nominated address or collection point by the delivery partner.
Returns
Unwanted items are returned, creating customer satisfaction with the fulfilment of the required replacement item or relevant refund value.
Why outsource your eCommerce fulfilment needs to Whistl?
Outsource order fulfilment services can hold many benefits for eCommerce retailers. Rather than managing order fulfilment tasks in-house, Whistl manages all of the required order fulfilment processing, to get your items delivered to your customers, on time. This support allows you and your staff to focus on your customers, market changes and growing your company.
Whistl’s managed fulfilment services are fully tailored to support your business model. Outsourcing your retail fulfilment to Whistl, ensures complete inventory management and effiecient order despatch times.
Some of Whistl's eCommerce Fulfilment Clients
The eCommerce Retailers Journey
Promotion
Generating traffic to your eCommerce store with relevant promotional activity (e.g. Social media, TV, Direct Mail, or magazine adverts)
Transaction
The website visitor confirms their wanted items at checkout, payment may include parcel delivery and parcel tracking options.
Fulfilment
Items are picked and packed, whilst the integrated delivery partner IT system generates the barcoded label and collection requests.
Delivery
Items are collected and processed through to delivery to customer address or nominated collection point nationally or worldwide.
Returns
Customers return unwanted items by post or delivery partner, required replacement or refund are processed to the customer.
Examples of eCommerce Fulfilment Products We Can Fulfill:
Sporting equipment
Clothing
Charity goods
Household goods
B2B Wholesale
Alcohol
What are the benefits of outsourcing your eCommerce fulfilment needs to Whistl?
- Managed inventory: Gain greater insight into your product sales with managed inventory reporting. With Whistl we review your product lines, sales figures, and stock levels to ensure customers do not buy items that are no longer in stock.
- Low costs: No investment is needed for warehouse space or the workforce to pick and pack orders if outsourced. Whistl works with you to create the right solutions and cost-efficiencies for all of the required services. With Whistl our trained pick and pack staff ensures a better quality of product selection to avoid miss-picks of the wrong item or sizes (which inevitably ends in more returns and customer annoyance).
- Shipping discounts: With a diverse range of parcel delivery solutions, Whistl can leverage our close carrier partner relationships to make your customer parcel deliveries your competitive advantage.
- Convenience: Creating one point of contact, with outstanding account management, we work with your business in partnership to simplify the process and improve on your business KPIs
The Full-Service Fulfilment Process, from Whistl
Click on an icon to learn more about each stage
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Goods arrive at our fulfilment centre
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Systems & Technology
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Pick & Pack Service
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Inventory Management
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Dispatch & Distribution
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Items Delivered
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Returns Management
International Fulfilment Services
Our range of international order fulfilment and distribution options allows your retail business to expand your customer base around the globe. Reach new international customers, by letting Whistl manage your logistics.
Read how we have helped some of our fulfilment customers
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