Benefits of Scripting for Customer Experience

Guest Article for Max Contact

Over the past few decades, customer experience has had to improve to support the needs of consumers, our daily work and life balance and the ever-changing technological landscape.

The Contact Solutions team at Whistl took a detailed look at the evolution of contact centre scripting and what the practical benefits could be for businesses for both training and supporting customer needs. 

Read the full article to understand the following:

• What is Contact Centre Scripting?
• How has Contact Centre Scripting Evolved?
• What are the Benefits of Contact Centre Scripting?
• Optimising Contact Centre Scripting for Emotive Personalisation

MaxContact provides Contact Centres with software that helps teams succeed.