Customer Service Expectations
Whistl has outlined some key trends affecting 2022 and the future of customer services to mark the importance of customer service and customer expectations.
As the cost-of-living crisis is driving up contact volume, customers are seeking more support and reassurance, in-turn the role of contact centres is even more crucial and irreplaceable in a time when so many people need help.
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In depth insights and research studies to help you better understand customer perceptions & expectations.
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