Customer Satisfaction Survey Results 2026

We're pleased to report strong results from our latest Customer Satisfaction Survey, underscoring the continued trust and confidence our clients place in us.

Our Net Promoter Score® (NPS) stands at 52, a clear indicator of positive customer sentiment and loyalty. In addition, we achieved a Group Satisfaction Score of 86%, highlighting consistent satisfaction across our customer base with customer service support and overall quality of service.

These metrics reflect our ongoing commitment to excellence and continuous improvement, guided by the feedback and experiences of those we serve.

Customer Feedback Drives Us Forward

What Our Customers Have to Say

We believe the most meaningful insights come directly from our clients. Here are a few of their comments reflecting the value they find in our partnership and the service we provide.

Whistl Group Customer Promise

Looking Ahead

Customer feedback continues to play a vital role in shaping and improving our services.

The results of the 2026 Customer Satisfaction Survey have been reviewed and shared with the relevant teams across the organisation. We are pleased to see positive feedback in many areas, while also recognising opportunities for further improvement.

We are actively addressing areas where performance did not fully meet expectations, and targeted actions are being implemented to enhance the customer experience.

Thank you to everyone who participated in the 2026 Customer Satisfaction Survey. Your feedback is invaluable and continues to influence how we develop and deliver our services.