Customer Satisfaction Survey Results 2025

We're pleased to report strong results from our latest Customer Satisfaction Survey, underscoring the continued trust and confidence our clients place in us.

Our Net Promoter Score® (NPS) stands at 54, a clear indicator of positive customer sentiment and loyalty. In addition, we achieved a Group Satisfaction Score of 87%, highlighting consistent satisfaction across our customer base with both our partnership and service delivery.

These metrics reflect our ongoing commitment to excellence and continuous improvement, guided by the feedback and experiences of those we serve.

Customer Feedback Drives Us Forward

What Our Customers Have to Say

We believe the most meaningful insights come directly from our clients. Here are a few of their comments reflecting the value they find in our partnership and the service we provide.

Whistl Group Customer Promise

Looking Ahead in 2025

Customer feedback remains central to our evolution and enhancement of services.

• Survey results have been reviewed and shared with the relevant teams across the organisation.
• We are actively addressing areas where performance fell short of expectations.
• A targeted action plan is being developed to ensure meaningful improvements are made.

Thank you to everyone who participated in the 2025 Customer Satisfaction Survey. Your input continues to shape the way we deliver.