Case Study Muddy Puddles
Who is Thane?
Thane UK is one of the country’s leading direct-to-consumer businesses, providing the latest, innovative home, fitness, and beauty products from around the world.
Thane's Fulfilment Challenge
Thane experienced operational challenges during the pandemic. Their main objective was to expand into a larger warehouse to grow Thane Direct's business, extend operating hours, and improve customer deliveries.
Whistl's Fulfilment Solution
Whistl provided a 7-day-a-week pick-and-pack service with longer processing days, enabling Thane to increase its cut-off times for next-day orders by 3 hours per day.
Cutoff times for next-day delivery have improved, storage space has increased, service is more efficient, and business performance and service levels are better for customers through strong reporting.
Whistl has robust relationships with carriers and ensures all parcels are dispatched to vehicles on time. Whistl has assisted us in being able to expand our presence on Amazon through seller fulfilled prime and increase drop-ship capabilities to major retailers. Moving our warehouse operation was seamless, the Whistl Team were able to assist us with the move, systems were set up and integrations complete on time for successful launch, with no break in operational activity. The team manage our account exceptionally and are a true extension of our business. We could not ask for a better business partner.
Sam Dooley, Operations Director Thane
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