Outsourced UK Contact Centre Services

Providing tailored solutions for inbound and outbound contact centre services for brands and retailers.

Our tailored contact centre solutions can help you focus on critical business, as we manage your customer calls.

Outsourcing your contact centre services gives you and your business more time to focus on growth as well as alleviating the stress and cost of maintaining an internal customer services team. 

Here at Whistl, we can provide tailored customer service solutions for your business needs. Whether you require a dedicated UK based contact centre team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound contact centre service management could be the solution to your businesses customer contact challenges.

Although we specialise in inbound customer service management, we are flexible in the way we work and collaborate with our clients to scope their requirements and achieve their objectives, which may include specific outbound activity, enhancing your business's sales efforts.

With the visibility of your business's telephony traffic, we can provide tailored and detailed reports, allowing guidance and improvements for your customers' experience.

Read more reasons to why your business could benefit from outsourced contact centre services.

Call Centre Services

Your brand is in safe hands, with a focus on quality and detail. Our team will work closely with your business to scope your requirements and ensure your objectives are met.

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eCommerce Customer Service

Online sales are likely to be core to your business success. Our bespoke eCommerce customer service solutions help aid a smooth buying experience, for your customers.

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Telemarketing Services

In addition to our outbound support, we can effectively generate new appointments, prospect callbacks or data cleansing processes to improve revenue opportunities.

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Customer Data Handling

Maintaining an effective CRM system takes time and resource. Whistl's Customer Data Handling solutions help to improve sales, reducing both wastage and marketing costs.

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Whistl CC Guide -Tip defining a good contact centre.JPG

Here are just some of the services our UK Contact Centres, can provide:

  • General customer service
  • Customer retention
  • Sales order handling (PCI compliant)
  • Social media monitoring
  • Live Chat
  • Tech Support
  • Upsell / Cross-sell
  • Complaint handling and resolution
contact centre services

More of our tailored outsourced contact centres services:

  • Refunds and returns processing
  • Order support/order tracking 
  • Telemarketing/Data cleansing
  • Out of hours and overflow support
  • Fraud prevention
  • Back office support
  • Data processing
  • Ticket sales and support 
Ecommerce Customer Service

Providing support for the Health and Care Home Industry

Find out more about how our contact centre services help support business, within the healthcare industry

Explore Healthcare

Healthcare industry

Providing support for the Energy and Utility Industry

Supporting the businesses within the Energy and Utility Sector with tailored Contact Centre solutions

Energy & Utility Solutions

Energy Sector

Tailored contact centre services for other industry sectors 

How we have helped our customers 

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
Or let us give you some ideas on how we can help you drive your business forward. Tell us a bit about yourself