Customer experience success across various industries and brands
Who is Whistl Contact Centre Solutions?
Whistl Contact Centre Solutions provides tailored contact centre and customer services to businesses across inbound and outbound customer contact channels. All services are designed to deliver exceptional customer satisfaction and are fully managed by an expert team of customer service agents. We are committed to providing outstanding service through every customer interaction, ensuring operational excellence and customer satisfaction.
Contact Centre Solutions
Make Every Customer Conversation Empathetic and Intelligent to Get Real Results
Experienced Agents
Our agents make every conversation empathetic and intelligent to help you achieve strong results.
UK-Based Centres
We provide flexible and scalable services that ensure customer satisfaction during peak periods.
KPI Reporting
We can regularly analyse and create clear reports against set objectives and KPIs.
Partnership & Trust
With decades of experience, our approach ensures immediate partnership-driven solutions.
Support your customers with agile multichannel outsourcing customer service or a complete omnichannel contact centre solution. No matter the daily number of inbound contacts received, you will receive a tailored approach to match your brand values and ethos. With highly experienced agents, every conversation is empathetic and intelligent, and you can enjoy outsourced customer support solutions like:
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Customer service support
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Email management
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Call handling service
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Live chat management
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Social media handling
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Performance reporting
Why Choose Whistl Contact Centres?
Make every customer conversation empathetic and intelligent to get real results
At Whistl, we’re here to help you with customer service solutions that fit your business perfectly. Whether you need a dedicated team to take care of all your enquiries or could use support during busy times, outsourcing your customer service to Whistl might just be the answer you’re looking for.
Discuss your customer experience needsConnect with Customers
Expertise and system capabilities for multi-channel and omni-channel customer services. We can manage some or all of your communication channels to improve customer experience.
First Contact Resolution
Our customer service team is committed to understanding our customers' needs. They are trained to listen and respond with empathy, ensuring that most issues are resolved during the first contact.
Scalable and Flexible
Discover solutions that can adapt seamlessly to your business needs and budget. Our services are designed to be flexible, allowing you to easily scale up or down as your requirements change. This way, you’re always getting the best fit, without overspending,
Experienced Agents
With an impressive average tenure of 10+ years, our team truly embodies a passion for customer service. Deliver exceptional support every step of the way, with Whistl, your partner who genuinely cares about your satisfaction and success
Call Centre Services
Contact centre solutions which support your inbound customer service needs.
The Whistl team are a pleasure to work with. Everyone is passionate about what they do, and the tenure of the team is a testament to that. The customer service agents really care about customers and our business. What’s impressed me most is the engagement of the team, whether that’s feedback on projects, ideas on how we could improve things, or just general questions and interest about where the business is going.
Debbie Williamson - Co-founder & Chief Creative Officer Swoon Edition
Customer success stories for some our tailored contact cente solutions customers
Whistl help TOCA Social build a smooth Guest contact experience
Case Study
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TOCA Social
How Micro Scooters Scaled-Up Its Customer Service Capacity
Case Study
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Micro Scooters
Swoon Delivers New Initiatives Thanks to Experienced Team at Whistl
Case Study
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Swoon Editions
Want to improve your customer service levels?
Improve engagement across all channels with our outsourced customer support solutions.
Whistl's Contact Centre Memberships and Accreditations
Contact Centre Solutions FAQs: Some typical questions and answers for outsourcing customer services
What types of customer service support are available?
Whistl offers a range of B2B customer service support solutions for inbound contact management for individual, multiple or all contact channels. Our solutions are tailored to your business so you only pay for what you use.
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
Who would be handling the communication channels our customers are using?
Whistl employs and manages a team of customer service agents and managers. Our team has an average tenure of over 10 years with us. This experience is demonstrated in our approach and also client testimonials.
What data reporting is available?
Reports are tailored to both the set KPIs and objectives. For example, the reports can include raw channel data, trend analysis, agent performance breakdowns, and strategic insights for continuous improvement (e.g. typical call times or reasons for contact).
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.