UK Contact Centre Solutions

Tailored contact centre solutions designed to support inbound and outbound customer contact channels.

Our tailored contact centre solutions can help you focus on critical business, as we manage your customers' contacts and interactions.

Multi-channel Contact Centre Support Available

Customer Services

Email Management

Call Handling Service

Live Chat Management

Social Media Handling

Why choose Whistl's multi-channel Contact Centres Solutions?

Our tailored customer service solutions create a contact centre that fits your business needs, allowing your business to benefit from:

35 years experience
Exceptional customer experience
National multi-site UK locations
Dedicated support team of 500 seats
A knowledgable contact centre team, with an average tenure of 9 years
Client retention average of 14 years
Multi-channel contact services
First contact resolutions

Meet the Whistl's Contact Centre Agents

Some of Whistl's Contact Centre Clients

Whistl has been our trusted partner for over 14 years providing our online and retail business with the flexible, reliable support we need to allow us to concentrate on growing the business. We know our customers are safe in their hands!

Dick Jude, General Manager at The Noble Collection

What is Contact Centre Outsourcing?

Contact centre outsourcing is the process of deploying a third-party organisation to handle all or some of your contact centre and customer service operations.

Businesses often outsource some, or all elements of their customer service and supply chain management to mitigate risk by leaning on a provider that has extensive experience and a laser focus on call centre excellence.

When do I need to outsource my contact centre services?

Your customer service team reached capacity
You need help managing peak periods
Your business requires a dedicated UK based contact centre team for all enquiries
You have experienced a change in headcount and now have a knowledge gap which is affecting performance
Some of your contact channels are now falling below your ideal response times

Whistl can support your business's customer service needs and all their multi-channel contacts.

Complete a callback form for your bespoke quote

What Contact Centre Solution Does my Business Need?

eCommerce Customer Service

Online sales can be core to your business success. Our bespoke eCommerce customer service solutions create a smoother buying experience, for your customers.

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Call Centre Services

Your brand is in safe hands, with a focus on quality and detail. Our team will work closely with your business to scope your requirements and ensure your objectives are met.

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Customer Data Handling

Maintaining an effective CRM system takes time and resource. Whistl's Customer Data Handling solutions help to improve sales, reducing both wastage and marketing costs.

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Whistl's Contact Centre CRM Expertise

Our contact centre agents have experience of working with many different customer relationship systems. Whistl's contact centre agents are armed with the right training across relevant platforms and integrations, enabling them to give the level of service, based uniquely on each customers' needs. Our Contact Centre agents are experienced in using the following platforms, and also have experience in using client-owned solutions and systems.

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