Outsourced Contact Centre Services

Providing tailored solutions for inbound and outbound contact centre services for brands and retailers.

Our tailored call centre solutions can help you focus on critical business, as we manage your customer calls.

Outsourcing your contact centre services gives you and your business more time to focus on growth as well as alleviating the stress and cost of maintaining an internal customer services team. 

Here at Whistl, we can provide tailored customer service solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution to all these challenges.

Although we specialise in inbound customer service management, we are flexible in the way we work and collaborate with our clients to scope their requirements and achieve their objectives, which may include specific outbound activity, enhancing your business's sales efforts.

With visibility of your business's telephony traffic, we can provide tailored and detailed reports, allowing guidance and improvements for your customers' experience.

Read more reasons to why your business could benefit from outsourced contact centre services.

Call Centre Services

Your brand is in safe hands, with a focus on quality and detail. Our team will work closely with your business to scope your requirements and ensure your objectives are met.

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Telemarketing Services

As a true extension of your team, we support the growth of your customer numbers, developing sales leads and increasing your business revenue opportunities.

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eCommerce Customer Service

Online sales are likely to be core to your business success. Our bespoke eCommerce customer service solutions help aid a smooth buying experience, for your customers.

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Customer Data Handling

Maintaining an effective CRM system takes time and resource. Whistl's Customer Data Handling solutions help to improve sales, reducing both wastage and marketing costs.

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Here are just some of the services our UK-based inbound contact centres, can provide:

  • General customer service
  • Customer retention
  • Sales order handling (PCI compliant)
  • Social media monitoring
  • Live Chat
  • Tech Support
  • Upsell / Cross-sell
  • Complaint handling and resolution
  • Refunds and returns processing
  • Order support/order tracking 
  • Telemarketing/Data cleansing
  • Out of hours and overflow support
  • Fraud prevention
  • Back office support
  • Data processing
  • Ticket sales and support 
     
contact centre services

Providing support for the Health and Care Home Industry

Find out more about how our contact centre services help support business, within the healthcare industry

Explore Healthcare

Healthcare industry

Providing support for eCommerce Businesses

Find out more about how our contact centre services help support businesses that sale goods and services online.

Explore eCommerce

ecommerce customer journey

How we have helped our customers 

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
Or let us give you some ideas on how we can help you drive your business forward. Tell us a bit about yourself