Outsourced Contact Centre Services
Providing tailored solutions for inbound and outbound contact centre services for brands and retailers.
Our tailored call centre solutions can help you focus on critical business, as we manage your customer calls.
Outsourcing your contact centre services gives you and your business more time to focus on growth as well as alleviating the stress and cost of maintaining an internal customer services team.
Whistl’s outsourced customer services provides tailored solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution.
In 2018 Whistl acquired Gateshead-based Spark Response, who have been providing outstanding outsourced contact centre services since 1999, working with some of the UK’s most recognisable businesses including WW and Smiggle.
Although we specialise in inbound customer service management, we are flexible in the way we work and collaborate with our clients to scope their requirements and achieve their objectives which may include outbound activity.
In addition to great customer service, we offer clients full visibility of their telephony traffic and our systems allow us to provide detailed reports. Including detail on the reason why your customers are contacting you, aiding the improvemovent of the customer experience. We also provide detailed management information reports that help drive business improvements.