Whistl's Contact Centre Team of Agents 

Benefits of Whistl’s Call Centre Professionals

Are you looking for a specialised call centre partner to offer your business the perfect customer service solution?  Regardless of your industry, our customer service agents are trained to meet tailored client needs and are always prepared to deliver consistent quality.

• Create loyal customers

Our contact centre staff believe in supporting customers with their queries and questions to ensure your customers remain loyal and happy across all contact channels. With a positive outlook, our team seeks the most suitable resolution and effective response for all inbound queries.

• Maximise your profits

At Whistl, we firmly believe excellent customer service should never be underestimated. After all, your business success might depend on it. Our contact centre specialists can help you engage with your customers to maximise conversions and profits and keep them returning for more.

• Enjoy seamless integration

Whistl’s customer support and call centre agents are professionally trained to your business service levels. Our agents look to provide outstanding service for our clients, working as if they were an extension of your team. Furthermore, outsourcing to call centre professionals can eliminate the need to hire and train in-house staff, saving you time and money in the long run.

• Address customer needs on all channels.

Whistl offers tailored contact centre services to suit your call or customer contact needs. Whether you need a dedicated team to manage all calls or would like to offset peak or seasonal periods for increased communications with our shared bureau team. Outsourcing customer support to Whistl provides you with a fully managed team of expert customer service advisors. Whistl gives multi-channel support to inbound customer service contacts across social media, live chat, email, traditional mail, and phone.

• Embrace scalability

Our flexible service also offers the benefit of scale. We can adjust the level of contact centre support to cover even the most challenging staffing resource periods. With more than 300 physical seats across two UK sites and the capacity to accommodate more home workers, we can help you reach capacity when needed, saving you money and reducing customer hold times.

• Enjoy peace of mind

We boast a knowledgeable contact centre team with an average tenure of nine years. With more than 35 years of experience, it’s no surprise that we have an average client retention of 14 years. This means you have peace of mind that we will provide effective first-contact resolutions.