Outbound Call Centre Support Services
Whistl's outbound call centre services can help your team set up appointments and improve the quality of your data.
What is an Outbound Call Centre?
Outbound call centres initiate contact with prospective and existing customers for sales, campaigns, and cold calls. They focus on lead generation, customer engagement, and outreach to meet specific business goals. Sales teams use outbound calling software to automate calls, often utilising features such as voicemail drop to improve efficiency. Analytics tools track call durations and historical data to enhance agent performance. Additionally, outbound call centres employ various channels, including phone, email, and SMS, to increase outreach and engagement.
What Are Whistl's UK Outbound Call Centre Services?
Outbound contact centre solutions are vital in delivering top-quality customer support and gathering crucial feedback. With us, you benefit from a partnership approach to generating business value. As an extension of your inbound contact centre support, the Whistl contact centre team can create support for your business through the following, with support agents managing customer interactions across multiple channels:
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Appointment Setting
With an experienced team of agents, we can schedule appointments for your operational or sales team. Healthcare providers, among other sectors, benefit from these services to efficiently connect with their clients.
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Data capture and cleansing
Our data capture services provide insights into your products and services through customer feedback. We conduct market research, including surveys, while implementing robust security measures to protect sensitive data and ensure regulatory compliance.
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Lapsed customer activation
Our team can support your lead generation activity by reactivating dormant customers.
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Product recalling
We also offer fast and effective outbound recall services, efficiently managing high call volume during large-scale campaigns.
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Event registrations
Our agents can manage outbound customer and prospect database event invitations and meeting scheduling.
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Follow-up calls
We provide follow-up calls as a post-call activity to maintain customer relationships, generate leads, and provide additional information after the initial contact.
Benefits of Whistl's Outbound Contact Centre Support
Advanced Dialling
Our call centre team uses advanced systems to quickly reach the right people at the right time, creating more meaningful interactions.
Maximise Return on Investment
Pay for only the resources you need, for as long as you need and maximise your return on investment.
Experienced Agents
Experienced agents have the knowledge and skills to provide meaningful, real-time interactions to boost customer satisfaction.
Seamless Experience
Supporting all channels or a single channel. Our outbound call centre service can improve and streamline your process.
Should I Consider Outsourcing to an Outbound Call Centre?
You might decide to hire an outbound call centre like ours for several reasons, including:
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Reduced resources
Outsourcing eliminates the need to maintain a large in-house team, which you may not have access to. This can reduce staffing and infrastructure costs.
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Lack of time
Outbound calls may be neglected when you’re busy running your business. However, outsourcing them lets you handle outreach while continuing your core activities.
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A need for data cleansing
If you need data cleansing but don’t know how to do it, let us handle it. We ensure contact databases are accurate and up-to-date to boost the effectiveness of marketing campaigns and reduce wasted efforts on irrelevant contacts.
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Larger, seasonal campaigns
If your company experiences peak seasons or has a large-scale campaign coming up, you may struggle to handle increased call volumes. Outsourcing can relieve this pressure.
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Market research
If you’re considering conducting market research, hiring an outbound call centre can help you manage the process and gain valuable insights into your target audience. Gathering information more efficiently allows you to implement changes to streamline your business activities.
If your business faces any of the challenges listed above, contact us today for our experienced outbound call centre support.
What is the Difference Between an Inbound Contact Centre and an Outbound Contact Centre?
The main difference between an inbound and outbound contact centre is the call types that our specialist agents handle. With outbound customer services, our agents typically contact customers or prospects to update data records or create meaningful interactions driven by set objectives or KPIs. In contrast, an inbound call centres handles incoming customer calls from customers, as well as other incoming customer contacts through channels such as emails, calls, social interactions, SMS, or web chat.
Our Outbound Contact Centre Solutions Success Stories
Whistl Support Launch of Alpha Graphics' Successful Campaign
Case Study
Read case study
Alpha Graphics
Outbound Call Centre Support
Improve your customer opportunities with our flexible outbound customer support solutions
Whistl's Contact Centre Memberships and Accreditations
FAQs for Whistl's Outbound Call Centre Services
How does Whistl's outbound call centre improve data quality?
Data cleansing is built into Whistl's outbound call centre services. We ensure your contact databases are accurate and up-to-date before and during campaigns, reducing wasted effort on irrelevant contacts and improving campaign effectiveness. This is especially critical for appointment setting and lapsed customer reactivation. Clean data means your agents spend time on genuine prospects instead of bad numbers. We handle the data management so you don't have to.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.
How quickly can Whistl scale our team up or down?
With hundreds of physical seats across two UK sites plus home worker capacity, we adjust staffing based on your call volume, allowing us to respond to your call demand. For example, if you experience a 40% spike during peak season, we allocate additional agents for the period. When demand drops, we scale back the resource, meaning you pay only for what you use, eliminating fixed overhead and employment costs.
What data reporting is available?
Reports are tailored to both the set KPIs and objectives. For example, the reports can include raw channel data, trend analysis, agent performance breakdowns, and strategic insights for continuous improvement (e.g. typical call times or reasons for contact).