The telecommunications (or ‘telecoms’) sector comprises of businesses providing the key infrastructure for data transmission and communications, to enhance the way we live and interact. These companies provide a range of services such as fixed-line and mobile service, TV, and content and broadband internet services. When looking at this in the context of everyday life, these are the companies that provide technological support, we have become more reliant on daily, in both our working and personal lives. With internet-enabled smart TVs, household hubs which connect to wireless-enabled products and (let’s not forget) our personal mobile phones and wearables.
Operating in the telecommunications sector your business and residential customers are most likely to look to make contact with your business via the telephone or online through web chat or the internet aligned to the services they are buying from you. With better connectivity and improved digital technology, consumers today have more control over how they interact with each other and business. With an increase in ‘smart home devices’, pocket-sized personal Wi-Fi hotspots, and major improvements within public transport infrastructures UK homes and residents have the option to be online almost all day, every day and are likely to expect efficient responses when they have a question or query on these devices or services.
In a highly competitive industry, customer service should be your organisations top priority, to acquiring and keeping your existing customer base loyal. In a recent research-based study we found 42% of all our respondents had called a telecommunication company within the last week and almost half of the responders have stopped using a TV, Media, Telecommunication or Internet provider due to poor customer service, in the past. Whistl help keep your customers happy and loyal by offering bespoke contact centre solutions tailored uniquely to your business and your customers' needs. We work with you to ensure your customers receive professional and seamless customer service, to improve their trust and loyalty, so you can continue to focus on your industry sector position.
Whistl works with your business to understand your challenges and looks to improve your customer service levels. Our contact centre services focus on providing the highest standards of customer support. Our trained call agents can be briefed to manage your incoming enquiries or just deal with technical queries that arise with the customers' systems.