Inbound Call Centre Services

Streamline your business efficiencies with Whistl's UK-based outsourced call centre operations for reliable inbound call handling.

How Do You Handle Inbound Calls?

An increase in customer calls doesn't have to put pressure on your valuable business resources – we can handle it! Whistl is on hand to support your business and deliver the best customer experience through inbound call management services from our reliable, skilled call centre team.

We work as an extension of your business and caringly handle customer calls just as you would, all within our established UK call centres. Offering support for overflow of calls from your in-house team, or managing marketing campaign-related calls, Whistl offers bespoke call centre solutions to support your key business objectives.

Whistl’s Flexible Inbound Contact Centre Services 

If you are seeing an increase in other communication channels, such as online, our flexible UK contact centre services also offer multichannel customer handling. Our contact centre services let you scale your operation on demand. Our inbound call management support will allow you to focus on your business while we deliver service excellence to your customers.

Our multichannel contact centre support includes customer services, email management, call handling, live chat management, and social media handling.

Why Should You Outsource Your Inbound Customer Service to Whistl?

There are plenty of reasons to outsource your contact centre services to Whistl. Let’s take a look at some of the information below:

• Easy to manage

Whistl's contact centre agents always aim to act as a seamless extension to your existing operations or give the appearance of a larger corporation, making managing calls much easier. After all, call volume peaks during high seasons and customer service during unsociable hours can be difficult to manage in-house and use many precious resources. Outsourcing inbound call centre services to Whistl can help slash your costs whilst giving you extra time to focus on growing your business. 

• Enhance resource allocation

Outsourcing your inbound customer services can alleviate some pressure business owners can experience while trying to grow their brand. By outsourcing these duties to an external company, resources are suddenly free to focus on core business objectives and product developments. 

• Scale your business

Whistl’s inbound call handling management is available across all channels (not just calls) and is both scalable and flexible, allowing it to be moulded to your specific vision. Furthermore, our inbound call centre services can be available to your customers outside of sociable hours, so you can stay open for longer and be accessible at your customers’ convenience.

• Enjoy full control

You even have the option to train our contact centre agents or instruct the teams on how you would like them to operate, ensuring you retain ultimate control of your business operations.

• Take advantage of a flexible bureau payment plan option

With a flexible bureau payment plan option, SMEs or low-call volume businesses need only pay for the services used.

• Enhance customer satisfaction

Consumers expect complaints to be resolved quickly, but the phone cannot always be the priority when running a business. However, Whistl’s award-winning multichannel call centre agents support your brand and encourage repeat customers by offering first-class customer service.

• Monitor results with reporting

We conduct regular KPI reporting, ensuring you receive valuable insights and guidance on improving customer service quality.

• Enjoy CRM integrations

Our inbound contact centre services can be fully integrated with leading CRM platforms, ensuring full visibility of sales, leads, and queries created through Whistl’s call centre services. With this feature, you can create a seamless process and never get flustered by which channel your customers use.