Whistl, the UK’s leading logistics specialists in fulfilment, mail and parcels, has appointed James Revell as its first Director of Contact Centres.
James joins the company from Air France-KLM, where he led its award-winning international contact centres. James has been in the industry for 20 years, starting his career as a call handler and has progressed through the industry to senior leadership roles.
Whistl offers multi-channel and omni-channel Contact Centre Solutions across three sites in the UK, Gateshead, Paignton and Farnborough with over 500 seats enabling the business to handle calls, email and social media interactions. The team is well established, with many employees enjoying more than nine years' tenure. The Whistl Group is known for its personal and empathetic approach when dealing with enquiries and outbound campaign activity.
James is recognised for his proven track record in delivering a first-rate customer service and we are delighted that he will lead the Whistl Contact Centre team
Nick Wells | Executive Chairman Whistl
I am thrilled to be joining Whistl, working with their excellent contact centre team
James Revell | Director of Contact Centre Whistl
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