Whistl international sees strong growth despite pandemic

September 2020

Company announce new customer wins and contract renewals


Whistl, the leading delivery management company in the UK, has announced several new customer wins that are driving growth in its UK and international parcels business.

The growth in parcel customers is being driven by the ongoing ecommerce boom alongside the growth of home delivery as a result of the COVID 19 situation.  

The new customers use a range of Whistl products including international and tracked services.  The brands include Monster Books, Goldstone Books, secondhand book etailer Alex the Fat Dawg.  Online pet suppliers National Veterinary Services and Itchpet. General mechaniser STC stores and Nottingham Rehab Services which provides mobility products for the elderly. 

Long term customers including Cotton Traders, Yorkshire Building Society have renewed contracts for Downstream Access Mail services including marketing and transactional mailings. 

The company has seen dramatic growth in its international business, despite the COVID 19 pandemic. The company announced two significant new relationships earlier in the year that are driving this growth.

In January, a collaboration with UKP to offer customers a seamless customs clearance service for mail and parcel customers who operate internationally. Followed by in April a partnership with One World Express to offer ecommerce importers into the UK a tracked postal service, Insight, from 220 countries Worldwide.  

The ecommerce boom is driving inbound parcels volumes, predominantly from China and the company is expected to exceed four million items this year.

Nick Wells CEO Whistl said: “We are pleased with the strong growth we are experiencing in our international operations.  Our unique custom clearance product alongside real time tracking is proving an increasingly attractive and cost-effective product for international ecommerce customers.”  

“Best in class customer service has enabled us to renew these long-standing customer relationships. It is this commitment that our new e-tailer customers value when looking for a trusted partner to handle their parcel fulfilment and delivery to their consumer.

“Our whole business focus on the success of our customers is a proven differential for Whistl in a competitive landscape.”

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