Key Highlights from the Whistl Spring 2021 Magazine: eCommerce Growth, Parcel Tracking and Customer Experience. 

Fulfilment Growth & New Operational Investments

With eCommerce accelerating at an unprecedented speed, Whistl continues to expand its fulfilment capabilities. The opening of a brand-new 300,000 square feet facility at Magna Park, Lutterworth. Whistl’s acquisition of Clientbase Fulfilment, strengthening warehousing European partnerships and expanded operational leadership. These updates illustrate Whistl’s commitment to being the UK’s leading delivery management and fulfilment partner.

Parcel Tracking Trends That Drive Consumer Loyalty

Parcel tracking has become a critical conversion driver, with consumers demanding transparency, flexibility and control. Inside the issue, you’ll discover:

• Key UK e-commerce behaviour statistics
• The impact of tracking on first‑time delivery success
• How multi‑carrier delivery solutions help brands meet rising shopper expectations

Exclusive Q&A With Scotts & Co Chairman, Nigel Swabey

A standout feature of this edition is an in‑depth interview with the Chairman of Scotts & Co, revealing:

• The secrets behind the brand’s success
• How mail order remains a powerful acquisition channel
• The role Whistl plays in their growth and operational excellence
• It’s an inspirational must‑read for any business looking to scale smarter.

Six Reasons to Outsource Your Contact Centre

From managing seasonal peaks to improving customer experience, the magazine breaks down:

• Why outsourced contact centres boost efficiency

• How brands can save time and money

• When to switch to a shared or dedicated service model

New Innovations in Mail Management for Advertisers

Discover Whistl’s launch of Posthub, a service designed to simplify direct mail, plus industry insights around:

• Carbon footprint reduction and sustainable print strategies
• Ad Net Zero’s impact on marketing operations
• Whistl’s own sustainability achievements, including an EcoVadis bronze medal rating. 

Whistl Magazine Spring Issue 2021