Written by
William Geldart
Content Manager
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has seen significant wins and contract renewals across the Group in the first half of the year.
F&F Online Represents Huge Win for Whistl
New Whistl Mail customers include Fidelity International and the Blackpool Teaching Hospitals NHS Foundation Trust.
For Posthub, part of the Whistl Group, the Blue Cross animal charity has been a significant addition. Meanwhile, the Mail division has also renewed longstanding relationships with Sky, Eon and Joe Browns.
Mail and print advertising has been a strong success driver across the board in 2025.
Whistl Doordrop Media experienced a 32 per cent increase in volume in the first six months of the year, capitalising on the trend of advertisers using non-digital channels for customer acquisition activity.
Client wins and renewals include the Salvation Army and Checkatrade, one of the largest users of unaddressed mail in the UK.
The Group's parcel delivery management and outsourced fulfilment divisions also benefitted from key activity.
Parcelhub, part of the Whistl Group, has renewed contracts with YouGarden and Richer Sounds, and expanded its client base in the home and garden sector by onboarding Bents Garden Centre.
Whistl Fulfilment continues to build its presence in the market. The third-party logistics specialist was chosen by Tesco to provide warehousing, order fulfilment, delivery and returns management services for the newly-launched F&F Online provision, supporting a major move by the leading global retailer.
We have made a strong start to the year across the Group with these significant customer contract wins and renewals demonstrating the power of our commitment to excellent customer service, as reinforced by the high customer satisfaction ratings we have received. We are not complacent and will always strive to be the partner of choice for our customers.
Ian Keilty, Chief Executive Officer, Whistl Group
Customer Satisfaction Underpins Success
Strong customer retention is reflected in the satisfaction scores received in the 2025 Customer Survey. The Whistl Group achieved an overall satisfaction score of 87% with each business division performing strongly:
- Fulfilment (100%)
- Contact Solutions (100%)
- Posthub (100%)
- Doordrop Media (95%)
- Mail (93%)
- Cross-Border (92%)
- Parcels (Parcelhub) (73%)
Over the past year the company has increased its Net Promoter Score® (NPS) from +42 to +54, an 'Excellent' score that is above the industry average (+40).
About Whistl
The Whistl Group is a £820m+ revenue delivery management company that provides mail, parcels, leaflet advertising, fulfilment and contact centre services in the UK and internationally. Headquartered in Marlow, the Whistl group of companies operate across the UK.
For media enquiries, please contact Paul Donlon by telephone at 020 3355 0959 or email pdonlon@owlms.com
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