Retail and e-Commerce Contact Centre Solutions
Consumer power is increasing with access to more shopping platforms and buying choice than ever before. With multiple ways to find a solution to a purchasing need, retailers must hold a strong position to secure that all-important sale.
As a retailer, the right advertising and promotion of your business will aid in creating more demand for your products. Meeting the need of your customers and ever-increasing orders, means the ability to get the right product to the right customer, on time, can require a lot of organisation and be very time-consuming.
Whistl is helping customers all over the globe at this very moment. Our outsourced customer service team is answering customers' specific e-Commerce related queries. We understand that your business relies on your reputation and customer services to ensure that your online sales continue and we are helping e-Commerce businesses every day, with our tailored outsourced, e-Commerce customer service solutions.
Our recent research into what do your customers want from a contact centre shows that 14% of customers buying from retailers have stopped using a company due to poor customer service. Whistl help keep your customers happy and loyal by offering bespoke contact centre solutions tailored uniquely to your business and your customers' needs. We work with you to ensure your customers receive professional and seamless customer service, to improve their trust and loyalty, so you can continue to focus on your industry sector position. We van even offer solutions that can cater to your budget and number of queries received per day or week with either a dedicated call centre team or utilising our bureau call centre team on a shared basis.