Contact Centre solutions for eCommerce Retailers
Consumer power is increasing with access to more shopping platforms and buying choice than ever before. With multiple ways to find a solution to a purchasing need, retailers must hold a strong position to secure that all-important sale.
As a retailer, the right advertising and promotion of your business will aid in creating more demand for your products. Meeting the need of your customers and ever-increasing orders, means the ability to get the right product to the right customer, on time, can require a lot of organisation and be very time-consuming.
Whistl is helping customers all over the globe at this very moment. Our outsourced customer service team is answering customers' specific e-Commerce related queries. We understand that your business relies on your reputation and customer services to ensure that your online sales continue and we are helping e-Commerce businesses every day, with our tailored outsourced, e-Commerce customer service solutions.
Our recent research into what do your customers want from a contact centre shows that 14% of customers buying from retailers have stopped using a company due to poor customer service. Whistl help keep your customers happy and loyal by offering bespoke contact centre solutions tailored uniquely to your business and your customers' needs. We work with you to ensure your customers receive professional and seamless customer service, to improve their trust and loyalty, so you can continue to focus on your industry sector position. We van even offer solutions that can cater to your budget and number of queries received per day or week with either a dedicated call centre team or utilising our bureau call centre team on a shared basis.
With outsourced customer services, we provide tailored solutions for your retailers and e-commerce business needs. Your customer calls are critical to your business and future sales and many of your team have multiple responsibilities.
Whistl takes the pressure off, so your teams can focus on their core responsibilities, while we look after your customer's queries and orders.
Examples of our e-commerce call services can include but not exclustive to:
We know that customer service is an essential part of the online shopping experience, so we have a professional, experienced and efficient customer service team ready and waiting to support your business, however, you need it.
Providing information about your products or services
Driving consideration with more detailed product information
Maximising revenue with secure payment infrastructure
Enhancing your customers’ delivery experience with detailed logistics and tracking information
Providing ongoing post-sale support for product queries, warranties, and returns, via phone calls or via multi-channels (social media, email, and live chat)
Increasing customer loyalty and driving further advocacy to improve your marketplace seller feedback or CSAT and NPS scores
Whistl is uniquely positioned to understand the needs of retailers, as a business, we work across the complete lifecycle from advertising, fulfillment, and product deliveries to the end customers and supporting customer service needs with our contact centre solutions.
Benefit from:
We offer your business unparalleled customer service support with our UK based team of well-trained contact agents. With the latest technology and seamless integrations we can facilitate your needs quickly to meet your current contact challenges, whether your business needs inbound call support to cover holidays or sickness patterns or multi-channel contact support for emails, web chat, or social media, we are here to help.
