Contact Centre solutions for eCommerce Retailers

Flexible Parcel Collections

Enhance your customers' online experience, with Whistl’s outsourced contact centre services.

Consumer power is increasing with access to more shopping platforms and buying choice than ever before. With multiple ways to find a solution to a purchasing need, retailers must hold a strong position to secure that all-important sale.


As a retailer, the right advertising and promotion of your business will aid in creating more demand for your products. Meeting the need of your customers and ever-increasing orders, means the ability to get the right product to the right customer, on time, can require a lot of organisation and be very time-consuming.


The Ecommerce Foundation shows that 7.94* percent of the country’s gross domestic product is made up of e-commerce sales. With the UK e-commerce sector forecast to be valued at around 200 billion euros* by the end of 2019.

B2C eCommerce Sales 2015-2019

 

Whistl’s extensive service portfolio can help support and resolve your business challenges at each stage of the customer journey.


Contact Centre Services

With outsourced customer services, we provide tailored solutions for your e-commerce business needs. We know that customer calls are critical to your business and future sales and many of your team have multiple responsibilities. Whistl takes the pressure off, so your teams can focus on their core responsibilities, while we look after your calls.

Examples of our e-commerce call services can include:

  • Compliant Management
  • Customer support
  • Email Support
  • Help Desk
  • Loyalty Program Management
  • Product Return Management
  • Social Media Support

Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution.

Whistl’s outsourced contact centre services are tailored to your business and your specific needs, get in touch with us to find out how we can help.

Ecommerce Customer Service

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
Or let us give you some ideas on how we can help you drive your business forward. Tell us a bit about yourself