Our Contact Solutions team is on the move, relocating its Gateshead-based office to The Bulrushes in Boldon Business Park.
Expansion to Meet Future Demand
The move to the purpose-built facility will enable us to expand our Contact Solutions offering to meet future customer demand.
Whistl Contact Solutions currently operates from two locations based in the North East and South West of the UK, providing an overall 500-seat capacity.
Since launching its Contact Solutions division, we've developed a suite of outsourced contact centre services, including multi-channel and omnichannel inbound and outbound support via phone, email, social media and live chat.
Customers include businesses within the social care, charity, finance, retail and entertainment industries, such as the RSPCA, Sarah Raven, J Parker's and Cocoa Runners.
Recent accolades include wins at the UK Contact Centre Forum Awards for Outsourcing Partnership of the Year (2022) with TOCA Social, and a first prize for Best Health & Wellbeing Programme of the Year in 2023.
What is Whistl Contact Solutions?
Whistl's UK-wide contact centre teams make every conversation empathetic and intelligent to get real results.
The Contact Solutions division utilises UK-based contact centres staffed by experienced agents, some with over 10 years' tenure at Whistl. These agents can provide inbound or outbound customer support, including telemarketing, with flexible and tailored options available for fluctuating demands.
This means that businesses can choose between a full outsourced customer service provision or a bureau contact centre service, whereby customers only pay for the number of calls they receive. This performance-based model is ideal for brands or retailers that may experience seasonal and peak demands.
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The Whistl Group is a £770m+ revenue delivery management company that provides mail, parcels, leaflet advertising, fulfilment and contact centre services in the UK and internationally.
Headquartered in Marlow, the Whistl Group of companies operate across the UK, handling in excess of 3.6bn items a year.
For media enquiries, please contact:
Paul Donlon: 020 3355 0959 or email pdonlon@owlms.com.
We are relocating our North East-based contact service team to this new site to enable further growth. We are looking forward to expanding our customer base through our partnership approach by becoming a natural extension of our customers’ teams.
Nick Wells, Executive Chairman, Whistl
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