Fulfilment Managed Returns Solutions
Create a seamless product returns experience for your customers to maximise saleable inventory with Whistl's bespoke return fulfilment services.
Managed Returns Services by Whistl
With a range of eCommerce fulfilment services, Whistl helps businesses worldwide save time and money on inventory storage, carrier management, and deliveries. It also offers product return management and product refurbishment services.
Whistl's fulfilment returns processing service can include solutions such as:
- Inventory logging and management for stock lines and batch requirements
- Product repair and refurbishment services
- Returns photos of damaged stock
- Management and processing for product recalls
- Waste management and recycling services
- Customer support for product descriptions
Whistl works with your business to minimise customer service contacts regarding product returns and ensures that your inventory is managed effectively, with all available and saleable stock, to improve revenue opportunities.
1
Online Return
Customer logs their return request conveniently and easily online
2
Location
Customer selects their convenient & local return location
3
Quality Checks
Products are quality checked at the Whistl fulfilment centre
Refurbishment Services
An added-value option can include services such as product steaming, cleaning, re-bagging, re-labelling, or minor repairs, such as reattaching buttons or fixing stitches on pockets.
4
Re-Stock
Items are added back into inventory for an opportunity to resell.
5
Analysis
Whistl provides insights into common reasons and trends for returns
What are Fulfilment Managed Returns Solutions?
Managed fulfilment returns solutions are services offered by a third-party logistics partner, such as Whistl, which entail handling the entire process of customer returns for an online retailer. The process typically involves receiving and inspecting the returned goods, followed by determining the next course of action: refurbishment, refund, or replacement of the item.
The primary objective of an efficient returns management solution is to enhance customer satisfaction and maximise revenue opportunities from saleable inventory.
Whistl's outsourced fulfilment services and reverse order processing services allow your business to minimise the overall cost of returns and deliver a hassle-free experience for your online shoppers, retailers, or wholesaler stockists.
Whistl's Complete Order Fulfilment Process
Click on an icon to learn more about each stage
Benefits of Order Fulfilment Solutions
If you’re unsure why investing in fulfilment returns management solutions is so valuable, we have outlined some key benefits:
- Dedicated, expert product returns teams ensure all products are processed efficiently to support product re-sale and reverse logistics requirements.
- Simple quality checks, inventory logging of returns codes and stock volumes, with package and label service for re-sale.
- Cost-efficient processes for product returns via automated tasks and optimised workflows.
- Enhanced customer satisfaction is achieved by offering a streamlined returns process and quick resolutions to returns.
Why Choose Whistl’s Returns Management Services
There are many reasons to partner with Whistl. Our UK fulfilment centres have created teams of quality control experts to verify products' condition before returning stock to the warehouse inventory.
- Quality Check Inspections: Customers' returned items are logged, and quality checks are performed to ensure your criteria for refund processing are met.
- Product Refurbishment Services: With added-value services for product refurbishments, items can be cleaned, re-bagged, and tagged, maximising future resale opportunities.
- Data Capture Using Reason Codes: All data, including the reason for returns, is captured for quality and research purposes. We can adjust these reason codes to your requirements.
- Product Return Analysis: We can create bespoke reports that identify common reasons for returns and highlight trends in faulty goods or poorly fitting items for supplier reviews.
- Full carrier integrations: All our internal systems are integrated with our logistics carriers for easy supply chain management and seamless returns services. Whistl can also integrate with your in-house systems to support your inventory management fully.
Read some of our eCommerce Fulfilment Customer Success Stories
Flexible Fulfilment Services for The Noble Collection
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The Noble Collection
Combining Speed with Quality Customer Service for Ethical Superstore
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Ethical Superstore
Ready to Partner with Whistl for Managed Returns Solutions
Discover how we can tailor our services to your company’s specific needs.
Reverse Logistics FAQs: Some questions and answers for our managed fulfilment returns solution
What is an example of your quality checks on returned items?
Our process will be tailored to the specific requirements of your brand and the quality checks necessary. An example would be categorisations of items:
- Quality checking to categorise items for resale
- Checks for items that are damaged but repairabl
- Irreparable items that need recycling or disposal.
What refurbishments do you offer?
Whistl can offer a range of services for the refurbishment of items, including general inspections, steaming, and refolding, or minor repairs such as reattaching buttons, restitching hems, or mending minor tears. Additionally, we can repack or add new labels to items ready for resale.
Can you integrate with our return management platform?
Yes, we can work with multiple return platforms for integrations. Speak to us to discuss which platform you use, so we can ensure complete visibility of your inventory, including items that are due to return to stock.
Do you have a client dashboard?
Yes, our systems enable you to view your orders and shipments in real-time through a dashboard of the key information.
Do you offer a customer service solution for customer queries or delivery tracking?
We offer a range of customer experience services from proactive delivery tracking through to multi-channel contact centre solutions. Our services are available to help you optimise your customer retention. Speak to us about your specific customer experience needs.
Do you offer any assembly, ktting or personalisation services?
Yes, we can look at combining returned items with other products to create new bundles or promotional kits for resale. We also have options to customise products for customer needs or different markets.