Returns Management

Give your customers greater choice and a better delivery experience with flexible returns management. Create a seamless returns experience for your customers and minimise cost with Whistl’s tailored order returns services. 

Creating a straightforward returns process can aid profitability and improve your brand reputation. Whistl offers your business all that is required to create a seamless e-Commerce returns management service, as part of our third-party fulfilment service. Minimising the overall cost of returns to your business and also delivering a hassle-free experience for your online shoppers.

For businesses receiving a minimum of 300 e-Commerce orders per day, Whistl's fulfilment services can include our expert returns team, to ensure all product returns are processed efficiently to support both product sales and reverse logistics requirements. Whistl offers a number of solutions for your business including a full refurbishment service, garment steaming for fashion e-commerce fulfilment or just simply re-bagging, re-labelling, and re-packing items for faster availability for the re-sale of your items. By Utilising Whistl’s third party, reverse logistics services mean you get a seamless returns process, to increase sales and customer satisfaction. 


With solutions such as a full refurbishment service, garment steaming or just re-bagging, re-labelling and re-packing we can ensure faster availability for the re-sale of your items. Some key benefits of the service. 

e-Commerce Returns

With a range of e-commerce fulfilment services, Whistl is helping businesses across the globe save time and money on storage, deliveries, and return management.

Whistl, the UK’s leading delivery management company, works with some of the UK’s top retail and e-commerce companies, managing their deliveries and returns with accuracy and efficiency. 

Whistl Fulfilment

Full Integration with Carriers

All our internal systems are integrated with our partner carriers and logistics companies for easy supply chain management and a seamless returns service. This can also integrate with your in-house systems to support your inventory management. 

System Produced Return Address Labels: We make your customer returns easy for everyone with system produced labels.

Smart Carrier Collection from Customers: Our smart systems will choose the most convenient carrier for collection for your customer, at the best price for you.

Carrier Integrations

e-Commerce of 300 or more, a day? 

Whistl can support your business with our tailored fulfilment services

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Quality Control

Our UK fulfilment centres hire the keenest of eyes to ensure your products are in perfect condition, before returning to stock. 

Quality Check Inspections: Customers’ return items are received, and quality checked to meet your criteria for returns and refunds.

Data Capture Using Reason Codes: All data is captured including the reason for returns for quality and research purposes. We can adjust these reason codes to your requirements.

Fulfilment Quality Control

Repackage Return Items to Saleable Stock or to Suppliers

We can manage all faulty goods with your supplier and ensure zero wastage. We also adhere to waste disposal procedures depending on your product requirements. 

Fulfilment Packing

Returns Photos

We even take a photo of all damaged returns for when you need them.

Fulfilment Return Photos

We're here to help!

Whether you’re new to Whistl, one of our customers or just want to ask some questions we’d love to chat!
01628 702 965
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