Pet Goods Fulfilment Services

Partner with Whistl and be confident that we have you covered with fully scalable and bespoke pet fulfilment services for a more cost-efficient and effective supply chain.

End-to-End Fulfilment Service: Tailored Solutions For Your Pet Brand

7 days

24/7 order processing

late cut-off times for collection
UK-based

Multi-site locations

Supporting growth and scale
Savings

Bespoke pricing

Based on your needs
Dedicated

Account Management

For dependable support

Pet Fulfilment Services: Whistl Provides Flexible Order Processing and Quality Control Solutions

Keep your products safe: We understand the importance of storing pet food, vitamins, and supplements in the correct conditions. This ensures your product isn’t wasted and is kept safe, thereby maintaining strong customer trust. With Whistl, rest assured that our fulfilment centres and storage solutions are dry, tidy, secure, and temperature-controlled.
Stay in control of your inventory: Our pet food fulfilment team is experts in inventory management, utilising RFT technologies to capture Best Before End dates, barcodes, and batch numbers, along with a First In, First Out (FIFO) system to ensure pet food isn’t wasted.
Order fulfilment accuracy: With a 99.5% picking accuracy, you can be confident that your customers will receive the items they ordered. Whether it’s a particular pet food or the right-sized harness, an incorrect order may be unusable for your customer or their pet, leaving them feeling disappointed.
Ensure on-time deliveries: Even in peak seasons, Whistl’s pet fulfilment services can help you reach your customers on time. From order processing to same-day despatch, Whistl has 7-day operational warehouses to keep your supply chain flowing even when demand is high. Plus, with business parcel delivery services from the Whistl Group, you can access hundreds of shipping options, including expedited, next-day, and tracked delivery, customer service support for all your inbound communication channels and complete management of your delivery issues before they escalate.
Deliver orders securely: Regardless of the product, Whistl will ensure it is packaged and delivered safely to your customers. Pet food, vitamins, supplements, and grooming products, such as pet shampoos, need to be packaged securely to prevent spills, leaks, and damage. Likewise, fragile and oddly shaped items, such as beds, cages, and grooming accessories, must be packed in a protective way to avoid damage in transit.
Pricing that suits you: Bespoke pricing tailored to your needs to be as cost-efficient as possible. You’ll only pay for what you use, benefiting from economies of scale and leveraging the fulfilment centre’s increased efficiencies from the beginning of the contract.
Less capital-intensive: Whistl’s pet fulfilment services are less capital-intensive than purchasing or renting an eCommerce distribution centre. Thanks to faster order processing and minimised storage and distribution costs, this helps you scale your pet supplies business.

Customer Experience and Support: Manage customer expectations for order delivery with proactive tracking and enhanced delivery management. You and your customers can be continually updated on delivery status, or we can handle delivery-related customer enquiries on your behalf.
Strategic Account Management: With a dedicated account manager, you recieve dependable support whenever you have a question or need pet fulfilment advice tailored to your business
eCommerce Integrations: Bespoke carrier and technology integrations for your OMS and CRM to streamline your processes and maximise efficiency.
Logistics and Order Processing: With access to the broadest range of UK carriers and import solutions with customs clearance, you benefit from expert shipping solutions and 24/7 order processing.
Grow Your Customer Base: If you're looking to boost your audience, consider our product sampling solutions, which utilise targeted channels that allow your audience to try your latest pet products in the comfort of their own homes.

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<li><span style="margin: 0px; padding: 0px;"><span class="heading--4">Customer Experience and Support: </span>Manage customer expectations for order delivery with proactive tracking and e<a href="https://www.parcelhub.co.uk/enhanced-delivery-management" target="_blank">nhanced delivery management.</a> You and your customers can be continually updated on delivery status, or we can handle delivery-related customer enquiries on your behalf.</span></li>
<li><span class="heading--4">Strategic Account Management: </span>With a dedicated account manager, you recieve dependable support whenever you have a question or need pet fulfilment advice tailored to your business</li>
<li><span class="heading--4">eCommerce Integrations: </span>Bespoke <a href="https://www.parcelhub.co.uk/integrations" target="_blank">carrier and technology integrations</a> for your OMS and CRM to streamline your processes and maximise efficiency.</li>
<li><span class="heading--4">Logistics and Order Processing:</span> With access to the broadest range of UK carriers and import solutions with customs clearance, you benefit from expert shipping solutions and 24/7 order processing.</li>
<li><span style="margin: 0px; padding: 0px;"><span class="heading--4">Grow Your Customer Base: </span>If you're looking to boost your audience, consider our p<a href="https://www.whistl.co.uk/product-sampling" target="_blank">roduct sampling</a> solutions, which utilise targeted channels that allow your audience to try your latest pet products in the comfort of their own homes.</span></li>
</ul>

Why Choose Whistl for Pet Fulfilment

Every year, we are spending more and more on our pets. In the UK, consumers spent almost £1.5k on pets and pet care in 2024, and this trend isn’t slowing down. If you are a supplier or retailer of pet products, you need effective pet fulfilment services to stay on top of demand and keep customers happy. After all, pets are part of the family, and owners always want the best for their furry friends.

Distributing more than 100 million eCommerce and B2B parcels annually, Whistl is the UK’s leading end-to-end pet care logistics solutions provider. Our unique portfolio of fulfilment services includes picking and packing, storage, delivery management , customs clearance, and contact centre services to complement our offering. These help pet supply retailers and wholesalers achieve a consistent, omnichannel customer experience.

Secure Warehousing & Flexible Storage

Your inventory is secure with us. We provide specialised storage solutions for pet items, including accessories, bedding, treats, toys, pet food, and supplements, ensuring the maintenance of product quality.

Meticulous Pick & Pack Services

We provide careful handling, custom packaging options, gift wrapping, and kitting services to create an exceptional unboxing experience that reinforces your brand.

Real-time Inventory Management

Always know your stock. Our system provides accurate stock levels, batch tracking and FIFO and FEFO management, benefiting from proactive alerts that prevent stockouts, ensuring you never miss a sale.

Order Adjustments & Editing

You can significantly reduce returns by allowing customers to make last-minute adjustments or corrections to their orders before products are dispatched.

Efficient Returns Management

Streamlined restocking and smooth exchange procedures. Transforming potential customer frustration into satisfaction while enhancing product inventory and reducing fraud, resulting in improved ROI.

Inventory Management and Quality Control for Pet Fulfilment

When you partner with Whistl for your pet fulfilment needs, we work closely with you to understand your business, key sales periods, and products, as well as your inventory and stock management requirements.

Inventory Receipt Checks: Upon receipt of deliveries, we can conduct packaging checks to ensure that items being stored for sale have been delivered as expected, allowing any issues to be raised before the items are stored.
Stock Control: You may have different requirements for your product SKUs. We work with you to understand what is important for each product line, whether this involves stock rotation for first-in, first-out (FIFO) or first-expired, first-out (FEFO), allowing your stock to be maintained by calling the earliest or freshest stock first.
Batch and Lot Number Tracking: We provide meticulous tracking of every product's batch and lot numbers to quickly identify items with changes in recipes or patterns for promotional sales or product recalls.

How We Work

Your Journey to Seamless Pet Fulfilment Growth

Personalised Consultation

Our consultative approach starts with listening to gain a deep understanding of your unique pet brand, specific needs, and growth objectives.

Seamless Tech Stack Integrations

Our team ensures a smooth technical integration with your eCommerce platform and existing systems, minimising downtime and operational inefficiency.

Expert Fulfilment at Every Step

We meticulously handle every order placed - from secure warehousing, precise pick and packing and, efficient delivery to ensure every order is perfect.

Transparent Reporting

Benefit from continuous customer service support, real-time reporting, and dedicated account management, ensuring ongoing success and complete transparency.