Parcel Delivery Management Services, from The Whistl Group visit parcels website

End-to-End Fulfilment for Beauty, Health and Cosmetics Brands

Build a strong online presence for your health and beauty business with fully managed and scalable fulfilment solutions to improve your cost-efficiencies and grow your customer base.


Complete Fulfilment Solutions for Health and Beauty Brands

  • 7 days

    24/7 order processing

    late cut-off times for collection

  • UK-based

    Multi-site locations

    Supporting growth and scale

  • Savings

    Bespoke pricing

    Based on your needs

  • Dedicated

    Account Management

    For dependable support

Scalable Logistics for Peak Season Demand and Growth?

  • Avoid product waste: For beauty and cosmetic fulfilment, managing stock by best-before-end and expiry date is essential. At Whistl, we operate a First-In, First-Out (FIFO) system to ensure that products with the shortest remaining shelf life are dispatched first. For beauty and cosmetic products, tracking expiration dates and expiry dates is crucial to maintain product quality and reduce waste. We use advanced lot tracking and inventory management systems to monitor stock levels, ensure compliance, and facilitate efficient recalls when necessary.
  • Fewer damaged items: From glass perfume bottles to eyeshadow palettes, liquid and powder cosmetics, as well as personal care and health products, require secure packaging to prevent damage or spills. Our fulfilment team is an expert in packaging fragile items safely to reduce waste and create a positive experience when customers receive their delivery.
  • Improve quality control: Properly storing and handling cosmetic products is crucial to maintaining their quality and ensuring they remain safe to use. At Whistl’s fulfilment warehouses, we prioritise cleanliness and monitor temperatures 24/7 to keep your products at their best. Our inventory management practices and careful monitoring of stock levels help maintain consistent product quality.
  • Improve picking and packing accuracy: Health and beauty purchases are often personal, and the wrong shade or a fragranced formula can make a product unusable for your customer, costing you money and leaving a poor impression of your brand. Be confident that Whistl’s 99.5% picking accuracy for health and beauty fulfilment will help you steer clear of these mishaps. For beauty and cosmetics products, we provide precise order status updates to ensure transparency and customer satisfaction.
  • Meet consumer demand at peak times: Outsourcing your beauty product fulfilment to Whistl means you can meet the demand of consumers at peak times, particularly around Black Friday and the run-up to Christmas. Our fulfilment process is scalable to handle high order volume, ensuring you won’t lose customers to competitors who are keeping up.
  • Reach a larger audience: With the rise of social media and the influence of TikTok, beauty trends are spreading faster and farther than ever before. Ensure your products are accessible to customers near and far with Whistl’s international fulfilment and cross-border delivery expertise. We support direct-to-consumer shipping and integrate seamlessly with leading ecommerce platforms to help your ecommerce business grow and reach new markets.
  • Provide added value: Make a lasting impression and enhance brand loyalty by offering customers something extra with their order. Whether it’s a sample of a new product, luxury gift wrapping or the opportunity for personalisation, Whistl can help you to create a memorable experience.

Complete Fulfilment Solutions for Health and Beauty Brands

  • Subscription Box Fulfilment: Tailored solutions for all of your customers' needs, including beauty and wellness recurring orders.
  • Expanded Global Reach: Effortlessly expand into new international markets with our expert cross-border shipping solutions, connecting your brand with a global audience.
  • B2B and Wholesale Fulfilment: Manage all customers with ease. Whistl offers bulk retail and wholesale fulfilment solutions for your stockists and retailers. 
  • Enhanced Customer Satisfaction: Exceptional customer service support for improved brand loyalty with our team of managed customer experience agents.
  • Expand Your Customer Base: Explore exciting group services, such as product sampling techniques, to engage your target audience and boost customer acquisition in a meaningful way!
<ul>
	<li><span class="heading--4">Subscription Box Fulfilment: </span>Tailored solutions for all of your customers&#39; needs, including beauty and wellness <a href="https://www.whistl.co.uk/fulfilment/subscriptions" target="_blank">recurring orders</a>.</li>
	<li><span class="heading--4">Expanded Global Reach:</span> Effortlessly expand into new international markets with our expert cross-border shipping solutions, connecting your brand with a global audience.</li>
	<li><span class="heading--4">B2B and Wholesale Fulfilment:&nbsp;</span>Manage all&nbsp;customers with ease. Whistl offers bulk <a href="https://www.whistl.co.uk/fulfilment/business-business" target="_blank">retail and wholesale fulfilment</a> solutions for your stockists and retailers.&nbsp;</li>
	<li><span class="heading--4">Enhanced Customer Satisfaction: </span>Exceptional&nbsp;<a href="https://www.whistl.co.uk/contact-centres" target="_blank">customer service</a>&nbsp;support for improved brand loyalty with our team of managed customer experience agents.</li>
	<li><span class="heading--4">Expand Your Customer Base:</span> Explore exciting group services, such as&nbsp;<a href="https://relishagency.com/" target="_blank">product sampling techniques</a>, to engage your target audience and boost customer acquisition in a meaningful way!</li>
</ul>

Sustainable Logistics for Health and Beauty Brands

Many health and beauty businesses are responding to the shift in consumer preferences towards sustainable and eco-friendly packaging. Consumers increasingly seek out brands that align with their values. In addition, companies must respond to consumers' demand for fast shipping and a seamless customer experience. When you outsource your fulfilment to Whistl, you gain not just efficiency but also leverage our dedication to sustainable practices, significantly lowering your ecological footprint and aligning with the growing demand for greener businesses. Some of our commitments include:

  • Reduced Carbon Footprint through Optimised Logistics: Our investment in greener fleets and energy-efficient practices throughout our multi-site warehouse.
  • Waste Reduction Beyond Packaging: While packaging is a significant component of waste, we also focus our efforts on broader waste reduction strategies, including robust recycling programs for all materials used, streamlining processes to minimise operational waste, and refurbishment solutions to maximise the return of items for resale.
  • Expertise and Innovation in Sustainability: With credentials that began in delivery and logistics, we continue to invest in solutions that drive innovation across our processes, providing more efficient solutions for our customers and the future.
  • Enhanced Brand Reputation and Consumer Trust: Consumers are increasingly conscious of a brand's social and environmental impact. By actively working with a socially responsible fulfilment partner, such as Whistl, retailers can strengthen their brand image and build greater trust and loyalty with their customer base.

Why Choose Whistl for Health and Beauty Fulfilment

Compared to other fulfilment providers, Whistl delivers comprehensive eCommerce fulfilment solutions with personalised support, including a dedicated account manager to guide you through every step. Our expertise in health and beauty product fulfilment, and commitment to operational excellence set us apart in the industry. With Whistl, you can support all of your logistics and customer experience needs with our unique portfolio of fulfilment servicesdelivery management, customs clearance, and contact centre services, enabling you to deliver a consistent omnichannel customer experience.

Secure Warehousing & Flexible Storage

Your inventory is safe with us. We offer secure, specialised storage options and a quality control process to suit your unique product inventory.

Meticulous Pick & Pack Services

We provide careful handling, custom packaging options and kitting services to create an exceptional unboxing experience that reinforces your brand.

Real-time Inventory Management

Our system provides accurate stock, batch, and lot tracking, as well as expiry date management and proactive alerts that prevent stockouts, ensuring you never miss a sale.

Order Adjustments & Editing

The option for order editing integration allows customers to make last-minute changes, thereby reducing returns before products are despatched.

Efficient Returns Management

Efficient re-stocking and product exchange processes transform customer frustration into satisfaction, enhance inventory, and reduce fraud.

By entrusting our fulfilment and customer service to Whistl, we’ve achieved quicker delivery times, faster response rates, and most importantly, increased customer satisfaction. Whistl’s reliable support has allowed us to focus on expanding other areas of our business.

Andrew Harrison - Head Of Operations Actiph Water

How We Work

Secure and Scalable Fulfilment Solutions for Your Health and Beauty Brand

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Personalised Consultation

Our consultative approach starts with listening to gain a deep understanding of your health and beauty brand, specific needs, and growth objectives.

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Seamless Tech Stack Integrations

Our team ensures a smooth technical integration with your eCommerce platform and existing systems, minimising downtime and operational inefficiency.

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Expert Fulfilment at Every Step

We meticulously handle every order placed - from secure warehousing, precise pick and packing and, efficient delivery to ensure every order is perfect.

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Transparent Reporting

Benefit from continuous customer service support, real-time reporting, and dedicated account management, ensuring ongoing success and complete transparency.

Read some of our eCommerce Fulfilment Customer Success Stories

Actiph Water Entrust their Fulfilment and Customer Service to Whistl

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Actiph Water

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Rarewaves Benefits from Custom-Built Platform to Handle Rapid Growth

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Rarewaves

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rarewaves case study tab

A Flexible and Dynamic Fulfilment Solution for Yoto

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Yoto

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A young child listening to the Gruffalo story through a Yoto player.

Flexible Fulfilment Services for The Noble Collection

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The Noble Collection

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The Noble Collection Fulfilment Case Study image

Beauty Fulfilment Services

Find out how your business could benefit from our exception health and beauty fulfilment services, tailored to your needs.

Health and Beauty Fulfilment FAQs: Some typical questions and answers for health and beauty fulfilment solutions

Which eCommerce platforms do you integrate with?

We integrate with leading eCommerce platforms, including Shopify, WooCommerce, BigCommerce, and Magento. We also connect with major online marketplaces like Amazon, eBay, and TikTok as well as ERP and inventory management systems. If you’re using a niche platform, we can discuss custom integration options. 

What happens if my desired eCommerce platform isn’t listed?

If your platform isn’t part of our standard integrations, we can explore custom API connections or use middleware solutions to ensure seamless connectivity. Our team will evaluate the best approach based on your current setup and business goals.

Can we despatch goods for our click and collect orders?

Yes, we offer our customers excellent flexibility in inventory management and shipping options, minimising additional integrations and management of goods being despatched. Listed below are some of the benefits of working with Whistl for your fulfilment needs, including complete order despatch:

  • Full integration into your website and stock inventory
  • Customers can order and pay online, then reserve stock
  • Collection from your customers' choice of your retail outlets
How do you handle peak sales, seasonal spikes and promotional events?

Our scalable solutions include flexible staffing, optimised warehouse layouts, and advanced forecasting tools that analyse historical sales data and market trends. We work closely with you to plan inventory levels, implement pre-order systems, and develop efficient pick-and-pack strategies, ensuring timely delivery even during high-volume periods.

How does your returns management process work?

Our returns management process is designed to be seamless and efficient, facilitating reverse logistics from the moment the customer initiates a return to the point when products are re-entered into inventory. We tailor our services to meet your brand's specific needs, which may include inspection, reconditioning, re-tagging, and repackaging.

Can you handle kitting and assembly of print materials with other items (e.g., packaging a book with a branded gift)?

Yes. Within the Whistl Group we can support the fulfilment of items that need to be packaged together before they are sent to customers.