Whistl’s contact centre services enhance the public’s experience
With the rapid implementation and a relentless drive for continuous improvement, Whistl contact centre services are fully PCI and GDPR compliant.
To meet the trend of consolidation towards larger, integrated contracts, Whistl uniquely provides a broad range of solutions to government and the public sector to complement Contact Centre services, such as Direct Mail or Doordrop Media and if you are looking to reduce your physical mailings we even have Digital Communication Solutions which allow seamless GDPR compliant integrations so you have more control on the cost, quality and efficiency of your digital or printed communications all via secure portals.
Whistl has helped government units such as major political parties and local councils meet objectives such as measuring NPS and CSAT, and our dedicated teams work to pre-agreed SLAs with a focus on increasing customer satisfaction through customer insight, giving you greater visibility of the general public’s interaction with, and perception of, your government unit.
Read more benefits of outsourcing a customer service call centre.