Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
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300 Seats
Managed Team
Capacity for more home workers
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UK-Based
2 National Sites
Providing Scalability
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KPIs
Bespoke Reporting
Dashboard Reports Avaiable
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10+ years
Client retention
Partnership approach
Why Automotive Companies Outsource Contact Centre Support and Customer Service to Whistl?
Whistl offers comprehensive automotive contact centre solutions tailored to the automotive industry's needs. We can provide tailored contact centre services to support your inbound and outbound customer contact channels. Automotive customer service plays a crucial role in shaping customer experiences and maintaining brand reputation. Whistl can also provide a dedicated call centre for automotive businesses seeking high-quality, consistent support. On your behalf, our automotive contact centre agents can:
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Receive inbound calls regarding sales queries and customer complaints.
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Provide excellent customer support for existing and prospective customers.
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Guide new customers towards making a purchase.
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Create new lead-generation opportunities for your business through telemarketing and outbound call centre services.
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Follow up with and support lapsed or lost customers.
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Create detailed reports on the effectiveness of our support strategy and share actionable insights to improve it.
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Handle customer inquiries, including pre-sale questions, test drive bookings, and service appointments.
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Manage order processing and client warranty claims.
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Provide technical support for vehicle-related issues.
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Support clients with outsourced automotive call centre solutions to reduce operational costs and improve response time.
Whistl's contact centre solutions enable your automotive business to outsource customer support to professionally trained, UK-based customer service agents with substantial industry knowledge, so your team can focus on finalising deals. Whistl's solutions are designed to improve customer satisfaction and lead to increased sales for automotive businesses. We work closely with each client to deliver a tailored solution that supports every stage of the sale, from initial inquiry to after-sales support.
Examples of Automotive Call Centres Service Support
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, Whistl's customer service management could be the solution.
Omnichannel Contact Centre
With multiple options to reach your business, take the customer service pressure off your business by outsourcing your omnichannel contact centre to Whistl.
Direct Response Call Centre
Make sure that your direct response media campaigns produce the desired results by utilising specific call solutions.
Bureau Call Centre
A shared resource across multiple clients. Whistl's bureau team is ideal for irregular or low to medium call volumes.
Overflow Call Handling
Providing an extension of your existing contact centre, our team is available at times your customers need extra support.
Out of Hours Call Handling
Improve your call handling opportunities across the day and night wth Whistl's out-of-hours call handling service.
The Benefits of Outsourcing Automotive Customer Support Services to Whistl
Support your customers from any channel
Reduce IT & infrastructure costs
Increase operating capacity
Remove fixed staffing and training costs
Increase flexibility and scale
Outsourced Sales and Outbound Call Support for Automotive Dealerships
Whistl's outbound call centre solutions are tailored to each automotive client's needs. Our agents become brand ambassadors, extending your sales team to improve lead generation and sales opportunities.
Here's a detailed overview of some of the specialised outbound call services we offer for our automotive clients:
- 'Welcome to the Brand' Call: These calls will provide essential feedback on specific dealerships and serve as the basis for a customer satisfaction survey.
- Motability Scheme Support: We can make outbound calls for lease renewals, explaining how the Higher Rate Disability Allowance scheme works and advising customers of discounts if their vehicle needs disability adaptations. We then book an appointment for the customer to visit their local mobility dealership.
- Fleet Sales Support: Whistl's automotive contact centre support managers are available to support business development managers by booking future appointments, sending price lists to prospective customers, arranging vehicle movement, and even setting up agreement terms for a contract on behalf of your business.
- After-sales Support: Outbound customer calls to book services, organise finance renewals, or notify customers about product or part updates
- Historical Sales Calls: Calls to historical customers to introduce new products and services.
- Motor Event Sales Support: If you are planning a dealer event, product launch, or marketing campaign, we can book appointments for key dates.
Outsourced Sales and Outbound Call Support for Automotive Dealerships
Whistl's outbound call centre solutions are tailored to each automotive client's needs. Our agents become brand ambassadors, extending your sales team to improve lead generation and sales opportunities.
Here's a detailed overview of some of the specialised outbound call services we offer for our automotive clients:
- 'Welcome to the Brand' Call: Our automotive call centre team will call the customer to establish satisfaction with their new vehicle and its performance. These calls will provide essential feedback on specific dealerships and serve as the basis for a customer satisfaction survey.
- Motability Scheme Support: Many automotive dealerships have mobility specialists within their branches. We will make outbound calls for lease renewals, explaining how the Higher Rate Disability Allowance scheme works and advising customers of discounts if their vehicle needs disability adaptations. We then book an appointment for the customer to visit their local mobility dealership.
- Fleet Sales Support: Whistl's automotive contact centre support managers are available to support business development managers by booking future appointments, sending price lists to prospective customers, arranging vehicle movement, and even setting up agreement terms for a contract on behalf of your business.
- After-sales Support: Our team will manage all outbound customer calls to ensure services are booked on time, organise finance renewals, or notify customers about product or part updates
- Historical Sales Calls: Whistl will liaise with historical customers to introduce new products and services.
- Motor Event Sales Support: If you are planning a dealer event, product launch, or marketing campaign, we can book appointments for key dates.
Outsourced Inbound Call Support for Automotive Dealerships
Whistl also provides flexible inbound call centre support to answer customer queries and set up appointments on your behalf. Our expert team of agents will focus on the customer's needs to provide solution-oriented guidance, so that each customer issue or enquiry is resolved efficiently and effectively.
- Arrange appointments at motor dealerships.
- Organise car rentals or sales reservations.
- Share detailed product specifications and information with prospective buyers.
- Support warranties, vehicle recycling programs, service contracts, and roadside assistance programs.
- Handle and respond to customer complaints and pass on relevant feedback.
- Directing customers to the appropriate point of contact.
- Promote customer retention and loyalty through professional and insightful customer support.
Multichannel Customer Support Solutions for Automotive Businesses
As technology has advanced, customers have moved away from relying solely on phones for customer service. As part of Whistl’s multichannel contact centre solutions, we also handle live chat support, social media management, email management and SMS support.
No matter where your customers are, Whistl has it covered. Discover Whistl’s omnichannel contact centre solutions to ensure all of your communication channels are covered by award-winning customer support.
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
We engaged Whistl to help deliver an outbound campaign targeting existing rideshare drivers in London. Right from the start, the Whistl team stood out from the competition by understanding the needs Splend had and what we’re trying to achieve with the campaign. The Whistl team excelled from building the scripts to the quality of the agents on the phone to the daily results updates. We’re already in the process of planning our next campaign with Whistl and we look forward to building a long-term partnership with them.
Peter O'Rourke, VP of Marketing Splend
Whistl's Approach to Secure Call Centre Services
With Whistl, your business can choose between a dedicated automotive call centre or shared bureau services. Regardless of the model, Whistl implements comprehensive data security measures designed to safeguard customer information and uphold your brand's reputation. By prioritising security, Whistl helps:
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Minimise the risk of data breaches.
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Enhance customer satisfaction throughout the customer journey.
Key Security Protocols Implemented
Whistl provides stringent security protocols to ensure the confidentiality, integrity, and availability of customer data. These measures include:
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Advanced encryption.
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Strict access controls.
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Regular security audits.
Beyond Security: Benefits of a Secure Service
Focusing on data security also yields significant business advantages:
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Actionable Insights: Detailed reports on customer interactions help streamline operations and improve customer retention.
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Multichannel Support: With multilingual and multichannel capabilities, Whistl can securely manage customer queries across all platforms, delivering a seamless experience for a diverse clientele.
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Attracting New Clients: A proven track record in data security protects existing customers and attracts new clients who value exceptional service and reliability.
Ultimately, prioritising data security in automotive call centre services is key to business growth, successfully supporting the car-buying process, and delivering long-term success.
Automotive Call Centre Services
Partner with Whistl to improve your customers' experience and sales opportunities
Whistl's Contact Centre Memberships and Accreditations
Frequently Asked Questions: Automotive Customer Support
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.