Inbound Call Centre
A flexible outsourced contact solution tailored for inbound contact channels all managed by our UK-based call centres.
Insurance Call Centre: Whistl's Contact Centre Solutions and Services
Customer experience is crucial for building trust and loyalty. Whistl's contact centre team helps your insurance business maintain satisfaction and fosters loyalty, letting you focus on other core business areas.
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300 Seats
Managed Team
Capacity for more home workers
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UK-Based
2 National Sites
Providing Scalability
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KPIs
Bespoke Reporting
Dashboard Reports Avaiable
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10+ years
Client retention
Partnership approach
Insurance Contact Centre Services, from Whistl
With our outsourced customer services, you can enjoy a range of fully tailored solutions for your business needs in the insurance sector. After all, our team recognises that your customers and partner companies' calls are critical to your business.
With system integrations, our agents can use your platforms to assist your customers and prospects with:
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Application forms
Whistl can assist customers with completing and submitting insurance application forms, creating a smoother process for all.
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Billing Support
In addition to application forms, we can provide support for billing inquiries, payment processing, and any related issues.
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Survey and data collection
Our agents help collect survey data to secure valuable customer feedback. The insights gained from this can help you make informed decisions to enhance your service offerings.
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General Customer Support
Whatever general enquiries your customers have, our agents are trained to provide the correct information and solutions when needed.
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Telesales Support
As part of our telemarketing services, we are well-practised in handling inbound and outbound calls to sell companies’ insurance products and services.
Types of Insurance Call Centre Support Services
Discuss your call centre requirementsOutbound Call Centre
Expand your sales team and increase your reach and revenue opportunities through upselling and quality data cleansing.
Direct Response Call Centre
Ensure your direct response media campaigns deliver results with specific call solutions.
Bureau Call Centre
A shared resource across multiple clients. Whistl's bureau team is ideal for irregular or low to medium call volumes.
Overflow Call Handling
Providing an extension of your existing contact centre, our team is available when your customers need extra support.
Client Data Call Handling
GDPR and PCI-compliant data and call handling for customer survey insights, updating contact data or managing appointments.
Benefits of Whistl’s Insurance Call Answering Service
Improve your customer experience, operational inefficiencies, and technical costs with Whistl’s outsourced contact centre support services. Outsourced customer support services from Whistl provide a range of functional and financial benefits for insurance businesses of all sizes, such as:
- Remove fixed employment and training costs
Kiss goodbye to hiring and training in-house staff and outsource to professional and knowledgeable agents instead. This will save your business money and time.
- Reduce IT and infrastructure costs
Using our advanced systems and technological integrations, you can save on IT and infrastructure expenses.
- Increase your organisation's flexibility and scale
We can provide adequate agents and adjust service levels according to customer demand. This is particularly valuable if your insurance business experiences peak periods.
- Increase your operating capacity
By transferring all or selected contacts to us, you can enhance your operating capacity and focus more on your insurance company's crucial aspects.
- Extend your opening hours or customer service support hours
With us by your side, you can expand customer service availability so you are always there for your customers when they want to communicate with you. Never miss another call again! Read more about outsourcing a customer service insurance call centre to discover how working with us could boost your business.
Whistl's Contact Centre Memberships and Accreditations
Fully Managed Insurance Customer Service Solutions
Improve engagement across all channels with Whistl's outsourced customer support solutions.
Frequently Asked Questions: Insurance Customer Service Support
What is an insurance call centre?
An insurance contact centre is a specialised customer service facility where our agents handle your insurance-related calls, allowing you to focus on other aspects of your business.
Since no two insurance businesses are the same, when you outsource your contact centre services to Whistl, we offer customised solutions to ensure your customers receive the level of support they need. Whether your business is experiencing high call volumes and needs overflow coverage or requires a dedicated product specialist to enhance your operational efficiency, we can provide the right services to support your insurance company’s growth. Discuss your requirements today.
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.