Inbound Call Centre Services
Your brand is in safe hands, we focus on quality and detail. Our team works closely with your business to scope your requirements and ensure your objectives are met.
Outsourced Contact Centre: Whistl's Customer Service Solutions for the Home and Garden Industry Fully managed and tailored customer service solutions to meet the unique needs of the home and garden sector.
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300 Seats
Managed Team
Capacity for more home workers
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UK-Based
2 National Sites
Providing Scalability
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KPIs
Bespoke Reporting
Dashboard Reports Avaiable
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10+ years
Client retention
Partnership approach
Contact Centre Solutions for Gardening Businesses
Whistl’s contact centre solutions help you and your staff focus on business-critical tasks by managing customer touchpoints. A key benefit of outsourcing to our managed contact centre solutions for gardening businesses is the ability to streamline operations and reduce costs, allowing you to deliver better service to your customers. When you partner with Whistl, you alleviate the burden on your internal teams, as our team of brand ambassadors extends your business, delivering friction-free customer experiences and generating actionable reports for KPI performance.
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Reporting
Transparent reporting against set objectives and KPIs, providing insights to contact levels, peak periods and sales conversions. Our reporting system enables businesses to monitor customer interactions and performance in real time, ensuring oversight and rapid response to any issues.
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Experienced agents
Whistl’s agents are specialists with a customer-first culture and have strong tenure and experience across industry sectors.
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First contact resolutions
Our experienced team minimises customer frustration by resolving issues from the initial contact. Our team is supported by advanced systems and streamlined processes, ensuring high first contact resolution for our clients.
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UK Based
Multiple UK-based contact centres, enabling growth and handling inevitable scalability peaks. With a substantial number of employees across our UK contact centres, Whistl ensures the workforce capacity to deliver scalable, reliable services to our clients.
Types of Horticultural Call Centres Support Solutions
Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, our inbound customer service management could be the solution. Choose from a range of contact centre services
Omnichannel Contact Centre
With multiple options to reach your business, take the customer service pressure off your business by outsourcing your omnichannel contact centre to Whistl.
Direct Response Call Centre
Make sure that your direct response media campaigns produce the desired results by utilising specific call solutions.
Bureau Call Centre
A shared resource across multiple clients. Whistl's bureau team is ideal for irregular or low to medium call volumes.
Overflow Call Handling
Providing an extension of your existing contact centre, our team is available at times your customers need extra support.
Out of Hours Call Handling
Improve your call handling opportunities across the day and night wth Whistl's out-of-hours call handling service.
Multichannel Customer Support Solutions for Gardening Businesses
As technology has advanced, customers have moved away from relying solely on phones for customer service. As part of Whistl’s multichannel contact centre solutions, we also handle live chat support, social media management, email management and SMS support.
Our solutions are underpinned by a robust infrastructure, ensuring reliable and high-performance support across all channels. Discover Whistl’s omnichannel contact centre solutions to ensure all of your communication channels are covered by award-winning customer support.
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
We have been extremely impressed by the service offered by Whistl. Onboarding was a breeze, the team are brilliant and our customers have been pleased with every aspect of the interactions they have had with the Whistl Contact Centre team. We have been particularly pleased with how flexible and accommodating the team has been and their professional approach to challenges.
Ben Baggett, Head of Customer Experience
J Parkers
Whistl's Contact Centre Memberships and Accreditations
Improve your customer engagement across all channels
Improve your Customer Experience with Whistl's Contact Centre Services
Frequently Asked Questions: Horticultural Customer Support
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.
How does the contact centre ensure compliance with industry regulations?
Our contact centre adheres to strict compliance standards and stays up to date with evolving industry regulations. We regularly train our teams and audit our processes to ensure your business remains compliant and avoids legal issues.