Travel Call Centre: Whistl's Contact Centre Solutions and Services
Our professional agents are ready to handle your inbound calls and digital contact enquiries with consistent service.
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300 Seats
Managed Team
Capacity for more home workers
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UK-Based
2 National Sites
Providing Scalability
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KPIs
Bespoke Reporting
Dashboard Reports Avaiable
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10+ years
Client retention
Partnership approach
Travel Call Centre Services
When you partner with Whistl to manage your customer experience, we offer flexible and scalable services, including but not limited to:
We focus on quality and detail, meaning your brand is always in safe hands. Our team works closely with your business to scope your requirements and ensure your objectives are met, helping you improve your call-handling service.
- Customer service support
With multiple options to reach your business, outsource your omnichannel contact centre to Whistl to relieve your team's customer service pressure. We offer live chat, email, social media, and call handling management, ensuring customers can always reach you on their preferred channel.
- Data cleansing
Our agents identify and correct data inaccuracies to ensure consistency and reliability. This can help your business make informed, actionable decisions and gain enhanced customer insights.
- Customer booking lines
Managing customer enquiries, bookings, and amendments can be time-consuming. To maximise revenue opportunities, create a seamless buying experience for your customers.
- Customer satisfaction surveys
We help gather customer feedback via satisfaction surveys, ensuring you can gain the valuable insights you need to make informed decisions and improve your service offering.
- Database management
Maintaining an effective CRM system takes time and resources. Whistl's customer data handling solution improves time efficiencies.
- Performance reporting
We collect, scrutinise, and report on performance data to evaluate the efficiency of your current business strategies, to help inform your future decision-making.
Outsourced solutions for Travel, Leisure and Event Organisations
Travel and Tourism
Leisure Attractions
Conferences and Exhibitions
Sporting Events and Attractions
Arts and Music Events
What Are the Benefits of Whistl’s Travel and Tourism Call Centre?
There are plenty of reasons to partner with Whistl. Partnering with our call centre for travel agents could provide these benefits.
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CRM Integrations
Whistl’s contact centre services can be fully integrated with leading CRM platforms to ensure you have complete visibility of the sales, leads and general queries generated through our call centre services. This ensures that you can carry on the conversation seamlessly, regardless of which channel your customer contacts you through.
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Reduce IT and infrastructure costs.
Our team can provide advanced IT solutions and technology integrations to streamline the process as much as possible.
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Increase operating capacity
We can expand your organisation’s ability to handle customer call volumes without compromising service quality.
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Multichannel offering
Support your customers from any channel, whether they’re present on social media platforms, email, live chat, or call lines.
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Remove fixed staffing cost.s
When you work with our professional agents, you can significantly reduce in-house staff hiring and training costs.
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Increase flexibility and scale.
We can help you scale up or down as needed, with plenty of agents available. This is particularly valuable if you manage a business which tends to experience peak periods.
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Access to expertise
With over 300 physical seats and additional capacity for more remote workers, we take pride in our team, which has strong tenure and experience across industry sectors, including travel and tourism. When you partner with Whistl to manage your contact centre services, our brand advocates work as an extension of your business, from delivering friction-free customer experiences to curating actionable reports for KPI performance.
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Reporting
With transparent reporting against set objectives and KPIs, our agents help improve conversion rates through actionable insights. Discover more about the importance of business monitoring and reporting.
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First contact resolutions
Our team of passionate individuals works emotively to resolve issues at initial contact and help keep customers loyal. With a partnership approach, it is no surprise that we boast an average client retention of more than 10 years.
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UK-based customer service support team
We have multiple UK-based contact centres, allowing growth and peak scalability wherever you are.
“As a new business, we couldn't thank Whistl enough for the support and care they've given us at TOCA Social. They give us great advice and have helped us build a smooth Guest contact experience. Most importantly, the Whistl team feels like an extension of our own team, and our Guests have no idea they are dealing with a third-party provider, which says everything about how great a job they do!”
Scott Moren-Brown, Director of Operations TOCA Social
An Award-Winning Travel and Tourism Call Centre: Best Outsourcing Partnership 2022
Whistl and TOCA were awarded gold in the UKCCF 2022 Awards for demonstrating a partnership approach when managing customer contacts. The UKCCF judges recognised the service levels and care of Whistl's agents when acting as an extension of the TOCA business when dealing with inbound guest queries.
Discover more information about how we helped TOCA.
Additionally, check out our other case studies.
Travel Call Centre Sevices
Partner with Whistl to provide customer service support that improves your brand's satisfaction and loyalty.
Whistl's Contact Centre Memberships and Accreditations
Frequently Asked Questions: Travel and Leisure Customer Support
What is a travel and tourism call centre?
A travel and tourism call centre is a specialised customer service centre wherein a third-party provider like Whistl assists businesses with handling calls in the travel and tourism industry. Our travel agent call centre works to handle customer queries and complaints, offer service information and conduct customer satisfaction surveys.
The objective of call centres for travel agents across the UK and beyond is to boost customer satisfaction and loyalty, helping give your business a reputable name in the industry.
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.