Pet Goods Fulfilment Services

Pet Fulfilment Services, from Whistl

Partner with Whistl and be confident that we have you covered with fully scalable and bespoke pet fulfilment services for a more cost-efficient and effective supply chain.

Every year, we are spending more and more on our pets. In the UK, consumers spent almost £10 million on pets and pet care in 2022, and this trend isn’t slowing down. If you are a supplier or retailer of pet products, you need effective pet fulfilment services to stay on top of demand and keep customers happy. After all, pets are part of the family, and owners always want the best for their furry friends.

Distributing more than 100 million eCommerce and B2B parcels annually, Whistl is the UK’s leading end-to-end pet care logistics solutions provider. Our unique portfolio of fulfilment services includes picking and packing, storage, delivery management and customs clearance, along with contact centre services to complement our offering, helping pet supply retailers and wholesalers achieve a consistent, omnichannel customer experience.

Request a call back to discuss your pet fulfilment requirements

7 days

24/7 order processing

with late cut-off times for collection
UK-based

Multi-site locations

Supporting growth and scale
Cost-efficient

Bespoke pricing

Based on your needs
Dedicated

Account Management

For dependable support

Why Whistl’s for pet fulfilment services?

Keep your products safe

We know how important it is for pet food, vitamins and supplements to be stored in the right conditions to ensure your product isn’t wasted and is kept safe, keeping customer trust strong. With Whistl, rest assured that our fulfilment centres and storage solutions are dry, tidy, safe and temperature-controlled.

Stay in control of your inventory

Our pet food fulfilment team are experts in inventory management, using RFT technologies to capture Best Before End dates, bar codes and batch numbers along with a First In, First Out (FIFO) system to ensure pet food isn’t wasted.

Order fulfilment accuracy

With a 99.5% picking accuracy, you can be confident that your customers will receive the exact items they ordered. Whether it’s a particular type of pet food or the right-sized harness, an incorrect order may be unusable for your customer’s beloved pet and leave them disappointed.

Ensure on-time deliveries

Even in peak seasons, Whistl’s pet fulfilment services can help you reach your customers on-time. From order processing to same-day dispatch, Whistl has 7-day operational warehouses to keep your supply chain flowing even when demand is high. Plus, with our business parcel delivery you can access hundreds of shipping options, including expedited, next day and tracked delivery solutions, as well as Proactive Tracking Support to address delivery issues before they escalate.

Deliver orders securely

No matter the product, Whistl will ensure it is packaged and delivered safely to your customers. Pet food, vitamins, supplements and grooming products, such as pet shampoos, need to be packaged securely to avoid spills, leaks and damage. Likewise, fragile and odd-shaped items, such as beds, cages and grooming accessories, need to be packed in a protective way to avoid damage in-transit.

Pricing that suits you

Bespoke pricing tailored to your needs to be as cost-efficient as possible. You’ll only pay for what you use, benefiting from economies of scale and leveraging the fulfilment centre’s increased efficiencies from the beginning of the contract.

Less capital-intensive

Whistl’s pet fulfilment services are less capital-intensive than purchasing or renting your eCommerce distribution centre. This helps you scale your pet supplies business thanks to faster order processing and minimised storage and distribution costs.

How does Whistl’s pet supplies fulfilment service work?

Click on an icon to learn more about each stage

Contact centre support is available throughout each step of this service

What Whistl can do for you

There are many reasons to partner with Whistl for your pet food and supplies fulfilment. We support your business by helping you to achieve your targets through a range of supply chain and customer service solutions, all accessed through one point of contact. Our fulfilment team offer:

Proactive Tracking Support to help manage customer expectations for the delivery of orders.
Mail management delivery and advertising services help keep current customers up to date on relevant services and acquire new customers.
Enhanced Delivery Management allows us to act as an extension of your customer service team, handling delivery-related customer queries on your behalf, as you.
Product sampling with channels that allow your audience to try your latest pet products in the environment of their own home.
Contact centres for improved customer experience in pet food fulfilment services.
Customs clearance shipping and 24/7 order processing
Bespoke carrier and technology integrations for your OMS and CRM to streamline your processes and maximise efficiency.
A dedicated account manager for dependable support whenever you have a question or need pet fulfilment advice tailored to your business.