Third-Party Logistics

Enjoy more cost-effective results with third-party logistics (3PL) services as a single or multichannel online retailer. Distributing billions of parcels, packets and mail annually on behalf of hundreds of businesses, Whistl offers flexible 3PL logistics services, from multi-carrier delivery management to end-to-end order fulfilment and contact centre solutions.

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Third-Party Logistics Services for High-Volume eCommerce Orders

Be confident that Whistl has you covered with our fully scalable and tailored third-party logistic fulfilment solutions.

When you outsource your 3PL fulfilment needs to Whistl, you benefit from:

National multi-site distribution centres: Allows flexibility in order cut-off times and gives you access to a broader network of 3PL warehouses in the UK and abroad. This ensures products are closer to customers for reduced shipping costs.
Improved scalability and reach: Whistl’s third-party logistic fulfilment services allow you to scale more efficiently and effectively. Plus, with our international fulfilment and cross-border delivery expertise, you can expand your global reach and grow your customer base.
One point of contact: Multi-carrier relationships are all managed through one point of contact to streamline your processes and reduce your administrative burden.
Better value for money: Cost-effective carrier rates thanks to Whistl Group’s economies of scale, meaning you can retain more profit with our 3PL services.
Collection flexibility: Whistl’s owned fleet creates flexibility in collections and direct carrier injections so that you can conduct the 3PL eCommerce fulfilment process on your terms.
Advanced technology and seamless integrations: Flexible and easy-to-integrate Warehouse Management System, carrier and technology integrations, and multi-channel eCommerce distribution for maximum efficiency.
Complete account management: Access bespoke advice and dedicated support whenever you need it.
Dedicated staff with operational experience: You can put your confidence in our experts to deliver, even through peak seasons, saving you hassle, labour costs and resources.
Customs clearance for inbound-UK wholesale orders: We can take the stress out of customs clearance for UK imports, minimising delays and mitigating risks. Plus, we can manage picking and packing, despatching, and returns on your behalf.
Customer service support services: Allow us to handle delivery-based customer queries from UK-based Contact Centres so you can concentrate on other parts of your business without sacrificing your customer service.

Third-Party Logistics Services Optimised for Consumer Goods

Below are some examples of eCommerce items we help online retailers and brands ship to the end customer:

Sporting Equipment

Fashion and Footwear

Household Goods

Business-to-Business Goods

Charitable Goods

Subscription Boxes

Whistl’s Complete eCommerce Fulfilment 3PL Process

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Contact centre support is available throughout each step of this service

3PL eCommerce Customer Support

Whistl offer a range of contact centre services to help your business gain loyal customers through outstanding query resolution.

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Enhanced Delivery Management

Our team can proactively monitor every item sent. We are here to let you know and help you resolve the issue if something goes wrong.

All our third-party logistics fulfilment services come with end-to-end parcel tracking, free notification emails and optional POD (Proof of Delivery). For greater transparency, your account has a customised tracking page showing live and up-to-date tracking details for all your shipments, regardless of the carrier chosen.

More about Enhanced Delivery Management

Contact Centre Services

Whistl’s tailored customer service support and 3PL solutions enable you to focus on critical business as we manage your customers' contacts and interactions.

If your business handles more than 50 contacts per day, outsourcing your customer service operations to an experienced partner like Whistl is one of the best strategic moves you can make to grow your business.

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