Telemarketing Support Service

Whistl is the leading provider of contact centre services for B2C and B2B industries, telemarketing support can be part of the contact centre solution, to improve your business growth.

At Whistl we work as an extension of your business and your customer service team. Our contact centre experts can nurture your inbound generated leads, without your organisation having to expand office space or budget. Whistl’s national base of customer service agents have decades of experience, providing tailored contact centre services to a broad range of industries and sectors including:

Public sector - From housing associations to local councils and political parties, we have supported some of the UK’s most impactful campaigns.
Charities – We are experienced in helping charities of all sizes re-engage with their donor base, maximising lifetime donation value.
Automotive - Supporting automative with appointment setting for motot dealerships or vehicle reservation services.
Utilities - We’ve helped some of the big six and many of the newly emerged energy and utility firms to grow their customer numbers, including EON, and Scottish Power.
Telecoms - We’ve worked with the UK’s most recognisable telecommunications brands and CSPs, including BT and Sky, to identify opportunities and deliver customer growth.
Travel and Events - Our customer service agents can work as your dedicated or overflow booking office, securing bookings for travel or ticketed events.

We have been thrilled with the service that we have received. The team works as an extension of Elder employees by managing all inbound new-care enquiry calls, live-chat and also making outbound calls to people who have registered their interest online. Not only do they convert over 95% of calls to appointments with our sales team, but also provide fantastic customer service whilst doing so.

Mitchell Greenham, National Sales Manager, Elder

What is an Outsourced Telemarketing Support Service?

As a business, you have many internal and external stakeholders and targets to reach. When reviewing your sales efforts and the scalability of your operations, outsourced telemarketing services might be more efficient for time and costs.

Whistl offers the ability to add telemarketing services to your outsourced contact centre needs, so your business can benefit from the following:

Extend your sales capacity with dedicated lead generation or create an extension of your sales team.
Create new lead-generation opportunities for your business, even when your sales teams are busy.
Scale your company's telemarketing activity to your needs without the hassle of internal recruitment.
Report on the effectiveness of telemarketing activities for more actionable insights for future campaigns.

Outsourced Telemarketing Benefits, from Whistl

Improve Cost Efficencies

Remove fixed employment and training costs by outsourcing contact needs to Whistl, with available agents 24 hours a day and 7 days a week

Clear Reporting

Analyse your customer behaviour with data and actionable insights for all your inbound and outbound contacts

Integrating Technologies

Reduce pressure on your IT and internal infrastructure, by taking advantage of our systems or ability to seamlessly integrate with existing platforms

Exceptional Service

With a team of highly skilled agents, we offer exceptional customer service, increasing your CSAT and NPS scores

Outsource telemarketing calls to improve lead generation activity and sales opportunities, outside of your teams' resource.

Complete a call back form for a quote

Improving your businesses growth, with telemarketing services

Whistl offers your business fully bespoke support service for your telemarketing support needs. We work with your business to enhance and compliment your current marketing activity, taking the time to understand your business and enhance your customer service strategy:

Create flexibility and scale for your in-house team
Leverage cross-sell and up-sell opportunities to your existing customer base
Improve data quality with data cleansing techniques
Support B2B telemarketing or B2C telemarketing activity

We are fully PCI DSS compliant and we operate within a cloud-based IT infrastructure, with a trusted disaster recovery operation.

The Telemarketing Support Service Process

Discovery

Your bespoke needs are reviewed based on specific requirements

Strategy

Telemarketing platforms maximise agent efficiency & campaign results

Train

We create the right team, based on the specific campaign and set objectives

Manage

We manage all selected advisors to deliver the best possible telemarketing services

Report

We provide useful campaign insight to drive more relevant business intelligence

Whistl's UK Telemarketing Services Onboarding Process

Ahead of any campaign, we will meet to understand your goals, targets, and objectives to ensure the service you need is understood and your brief can be met. Our setup and service include: