Customers expect convenient communication, and Whistl provides your business with SMS call centre solutions.
Outsourcing SMS customer support is the process of a third party, such as Whistl, handling another organisation’s customer communications via SMS. SMS support is just one of the many customer service outsourcing solutions we can provide, aiming to boost customer satisfaction, retention, and loyalty. Whistl's SMS customer support service will help your business give every one of your customers timely, responsive support to minimise wait-time frustration.
This solution is similar to our inbound call centre services, though our agents respond via text rather than speaking aloud.
When you partner with us as your SMS call centre, your company can experience a range of potential advantages, which is why so many clients have already collaborated with us. You can benefit from:
We can help you quickly scale up or down to manage peak periods, ensuring your customers are always answered by text. This means your customers feel heard, enhancing your brand image and building trust.
Our agents are ready to handle any queries your customers may have, ensuring issues are addressed in real time. Having a human on hand allows customers to enjoy more personalised service and build a stronger connection with your brand.
Our professional team has years of experience dealing with SMS customer queries and issues, so you can trust us to deliver consistent, high-quality service that will satisfy your customers.
By encouraging customers to complete feedback surveys via SMS, we can help you gather valuable insights and reports to inform actions you may want to take to improve your service.
By outsourcing SMS customer support to us, we can help you boost customer relationships, satisfaction, and conversions to drive business profits. Furthermore, you can direct your in-house support staff to other tasks, ensuring you’re always allocating your resources most effectively.
In outsourcing SMS customer support, you can trust our agents to provide customer service with friendly, empathetic, and personal messages. No one wants to feel like they’re talking to a bot, so we emphasise the human touch in our consistent SMS approach.
We can use SMS communications to invite customers to fill out surveys on your company’s products or services. By gaining valuable customer feedback, we can report on insights so you can make informed decisions about improving your service offering.
We can thank customers for recent purchases and bookings via SMS, ensuring that you can continue to develop your relationships even after you have delivered your service. This can increase customer satisfaction and help customers associate your business with a positive experience.
We can send alerts via text messages, ensuring your customers receive communications promptly and conveniently. For example, property management alerts tenants about a fire alarm test or a healthcare receptionist who needs to remind a patient about a doctor’s appointment; this type of communication is invaluable.
Our team can act as an extension of your business, providing customer service outside your regular business hours. An out of hours service makes you more accessible at a time that’s more convenient for your customers.
If you need us to manage more than just your SMS messages, don’t worry – we’ve got you covered with our multichannel contact centre service. With a multichannel experience, you can transfer all kinds of customer communications to us across various platforms, from emails and social media messages to regular phone calls.
Let us know what type of customer service solution your business requires, and we’ll develop a bespoke solution while keeping your budget in mind!
We have been thrilled with the service that we have received. The team works as an extension of Elder employees by managing all inbound new-care enquiry calls, live-chat and also making outbound calls to people who have registered their interest online. Not only do they convert over 95% of calls to appointments with our sales team, but they also provide fantastic customer service whilst doing so.
Mitchell Greenham, National Sales Manager Elder
Whistl's Contact Centre Memberships and Accreditations
Want to improve your customer service levels?
Improve engagement across all channels with our outsourced customer support solutions.
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.
