Telecommunications Call Centre: Whistl's Contact Centre Solutions and Services Outsource your customer experience needs to Whistl and meet more of your customers' communication demands, across their preferred channels.
300 Seats
Managed Team
Capacity for more home workers
UK-Based
2 National Sites
Providing Scalability
KPIs
Bespoke Reporting
Dashboard Reports Avaiable
10+ years
Client retention
Partnership approach
When you outsource customer services to Whistl, we represent your company, ensuring every inbound communication delivers a professional experience aligned with your brand values and tone of voice. When you partner with Whistl, our contact centre solution, your organisation benefits from improved collaboration and operational efficiency across all teams.
we provide a fully tailored solution for your business needs. Your residential and wholesale customer communications are critical to your business, which is why our agents take the pressure off your internal teams and staff so they can focus on their core responsibilities..
Regardless of their issue, we can assist your customers with fixed-line telephone queries, general complaints, and telesales support, including handling both inbound and outbound calls, to help build relationships between your customers and your business.
We can offer technical support and advice across a wide range of areas, including broadband and Wi-Fi connectivity issues, mobile operator support, wireless device support, and guidance on cable and satellite television services.
Whistl can help you handle the inbound customer registration process.
Our agents coordinate and support the management of product orders and coordinate dispatching and delivery.
As technology has advanced, customers have moved away from relying solely on phones for customer service. As part of Whistl’s multichannel contact centre solutions, we also handle live chat support, social media management, email management and SMS support.
Outsourcing your customer calls and customer service needs provides various functional and financial benefits for telecommunication businesses of all sizes. By outsourcing, you can:
Eradicate the need to waste time and money hiring and training in-house staff by outsourcing to our fully trained agents.
Our advanced systems and technological integrations save IT and infrastructure costs, allowing you to streamline your processes in the long run.
Scale up or down based on demand, which can be valuable during peak periods.
Boost your operating capacity by transferring all or selected contacts to us – it’s your choice.
To help meet your demand, we can handle calls outside your regular hours so you never miss a call again.
Discover more benefits of outsourcing a customer service call centre to understand better what you have to gain from working with us.
Whistl's Contact Centre Memberships and Accreditations
Telecommunications Call Centre Solutions
Whistl's Contact Centre agents become an extension of your business, dealing with your customers and contacts professionally to ensure unrivalled customer service excellence.
A telecoms call centre is a specialised customer service centre that manages interactions and support for telecommunications companies. These appointed contact centres aim to handle various tasks and enhance the overall customer experience.
In a competitive sector, poor customer service is often cited as a primary reason customers switch telecom providers.
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.