Data Capture and Cleansing Solutions and Market Intelligence
With data capture and market data insight, Whistl use intelligence to inform and improve your business objectives.
Whistl's data capture services can provide your organisation with insightful and priceless market intelligence, to empower your strategic business decisions. Our advisors are fully trained on customer data capture techniques and have the tools and technology to build more useful profiles on customer interests and buying habits. Whistl’s data capture processes ensure we work with accuracy and with an extended team of call handling agents. We deliver more up to date customer contact information, market research and even voting behaviours.
Our services include:
- Inbound Call Handling Services
- Surveys, Market Research and Online Data Capture Management
- Data Auditing & Data Modification
- Customer Re-Engagement (forward address tracing, telephone connectivity validation and email validation)
- Exit interview Data Analysis
- Electral and Voting Data Analysis
A Cleaner CRM system
Maintaining an up to date and accurate CRM system increases sales opportunities, lowers wastage and reduces marketing costs. With CRM systems at the heart of your business intelligence, we can work with you to offer bespoke services to keep your Customer Relationship Management system up to date.
Whistl's CRM Data Cleansing Services can include:
- Removal of duplicate contacts
- Outbound campaigns
- Deceased suppressions
- Removing "gone-away’s"
The support we get from Whistl (previously known as Spark Response) is truly amazing. They completely share our ethos of putting our customers first. They’ve also helped us hugely understand our customers through advanced reporting and systems. They’re an invaluable part of our team and most importantly, we know our customers are in good hands.J. Easter, Head of Customer Service, Micro Scooters