Bureau Call Centre Services for Pay-per-contact Call Handling
An ideal solution ideal for brands or retailers who experience low smaller, infrequent, or seasonal contact volumes.
What is a bureau call centre?
The bureau contact centre is well suited to campaigns which deliver mixed volumes throughout the day, week, or month or year. If your current call centre advisors are under-utilised for long periods,outsourcing customer care makes sense. Offering you a bespoke solution, Whistl's bureau contact handling fees are simply dependant on call volumes, giving you total pricing flexibility. Whistl's bureau call centre removes the risk, cost, and associated management time and resource from operating an in house customer service department. The Bureau is available all year round, for short term campaigns, or to cover overflow, peak periods, or out of hour's needs.
Providing flexibility your business flexibility and scale through a bureau contact centre, Whistl can offer you operate a team of call centre operatives within a ‘shared desk’. This team specialise in providing customer service support exclusively to brands, retailers and eCommerce operators.
With an available team of circa 70 advisors depending on the time of year, our bureau call centre scales up and down throughout the year to meet the volume demands of our clients.
Six reasons the bureau contact centre is perfect for you:
- Completely flexible contact handling for brands and retailers
- Multichannel contact handling across voice, email, SMS, web chat and social media
- Ideal for smaller or irregular contact volumes year round
- Integration with clients own systems and platforms. No set up costs.
- Available for year round, overflow, or out of hours coverage
- Variable rather than fixed costs.
Why use Whistl's bureau call centre?
The bureau call centre is a shared resource used across multiple clients. Each experienced contact centre advisor is trained to handle various inbound customer service campaigns, and using skills based call routing, we can direct particular types of calls to certain advisors based on their knowledge, skill level, and even personality type. Whistl's pay-per-contact scheme offers the support of our dedicated advisors, on a flexible payment plan.