What is an Overflow Call Handling Service
Your business may already have an in-house team of call agents that meet most of your customers calls needs, however, there may be holiday periods, peak hours of a day or more seasonal busy periods where call numbers increase above the average and your customer’s calls are not being answered efficiently or effectively.
These calls might be for general enquiries, customer support or more technical helpdesk support needs.
Whistl offers your business a UK based call centre solution, where you can outsource a proportion of your business calls. We work with you to understand your typical call rates and overflow needs and fully train our call agents so that the service we deliver is aligned to your internal team. Whistl experienced call centre team will ensure that all your customer calls are handled effectively.