Outsourced Email Management Service
Whistl's customer service agents maintain positive interactions so your brand can uphold a strong reputation and keep customers returning for more.
What Is Email Customer Service Outsourcing?
At Whistl, our email customer service outsourcing solution involves handling other companies’ email communications, so customer queries, feedback, and issues are never left hanging. When you outsource email management, you can free up your in-house staff to focus on other business priorities, helping grow your business one step at a time.
Our inbound call service, SMS contact solutions, and social media management provide a fully multi-channel approach to your customers’ queries.
Whistl’s Outsourced Email Customer Service Management
At Whistl, we provide tailored email support outsourcing services so your customers are always cared for. In delivering exceptional email customer service outsourcing, we keep a few things in mind:
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The Tone of Voice
In writing, we can ensure your business’s preferred tone of voice and branding are used, and that no email-based enquiries go unanswered. Customers can expect consistency from you, which will improve customer loyalty and repeat business.
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A Personalised Touch
Delivering personalised service is more important than ever; customers appreciate speaking with a real person rather than a bot. We can weave personal touches into our email communications by using your customers’ names and showing empathy if they have faced a challenge. If suitable for your brand and industry, we can sprinkle a few emojis to build additional trust!
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A Positive-Focused Response
We always remain positive when delivering customer service. Regardless of the circumstances, our agents have years of experience responding calmly and collectedly, enabling them to focus on providing the best resolution to the customer’s problem.
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A Multilingual Approach
Meeting customers where they’re at creates a much smoother and more satisfying customer service experience. If required, we have bilingual agents who can help answer emails in different languages, ensuring that all communications are grammatically sound and deliver the right solution.
Benefits of Using Our Email Customer Outsourcing Services
When you outsource email customer service with Whistl, you can enjoy a range of benefits, all to meet your customers' needs. These include:
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Skilled Contact Centre Agents
Our outsourced email management and contact centre agents serve as brand ambassadors, delivering exceptional email communications tailored to your preferences. This can enhance customer trust, satisfaction, and loyalty over time.
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Cost Effectiveness
Balancing efficiency and quality can reduce the cost of handling customer email. This may exceed customer expectations and drive higher conversion rates. By transferring your communications responsibilities to us, you can free up employees to focus on other ways to enhance business profits.
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Email Backlog Handling
We can handle your peak periods in style, reducing response times so your customers receive solutions to their problems quickly, regardless of how busy your business is. We can help you clear any email backlog and keep you on top of all future email communications.
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Insightful Email Management Reporting
By managing your email communications, we can gain valuable insights into customer feedback and report back to you. This can help you make data-driven decisions for your business, ensuring you provide the best possible service.
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Competitive Edge
Your customers want to feel important to your brand from the first to the last contact form. Our experienced contact centre agents can help you deliver on this objective, enhancing your competitive edge over companies that have not yet outsourced email management services.
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Scalable Customer Service Support
Our email support team can help you scale up or down as needed to deliver a cost-effective solution. This means your business can easily handle the number of emails it receives. Additionally, we’ll help you forecast so you’re always one step ahead in meeting customer demand.
We noticed a positive effect working with Whistl and are building a strong relationship with them.
Declan Mellett, Executive Chairman Popsa
Read Some of Our Contact Centre Solutions Success Stories
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Whistl's Contact Centre Memberships and Accreditations
Want to improve your customer service levels?
Improve engagement across all channels with our outsourced customer support solutions.
Frequently Asked Questions: Email Customer Support
Which contact channels can be managed?
We offer solutions across all customer communication channels, including phone calls, social media, email, live chat, and messaging apps. We can support on a single channel, multiple or across all channels.
How long does it take to start managing our customer service?
The timeline for a customer service program can vary depending on complexity and scale. However, a straightforward implementation could be within 4 to 8 weeks from contract signing to the first call. This includes training agents to become experts in your product/service.
Can your agents use our existing CRM and tech stack?
Yes, our team can integrate into existing integrations, and we ensure secure, real-time data synchronisation for continuity. Our team is proficient in working with leading customer experience platforms, including Salesforce, Zendesk, MaxContact and Gorgias. We would be happy to speak to you about your integration requirements.
What's your average agent tenure and why does that matter?
Whistl agents have an average tenure of 9-10 years, compared to the contact centre industry average of 1-2 years. The extended tenure allows our teams to resolve issues faster (first-contact resolution), understand your business better, and provide superior customer experience. Our clients benefit from consistent service quality and institutional knowledge that new hires can't replicate.