Outsourced UK Call Centre Services
Choosing Whistl's Outsource Call Centre Services
Whistl offers our customers tailored solutions to ensure that we meet your customers’ contacts and your business demands. When you decide to work with Whistl to handle your customer contacts, we discuss all elements that make customer service necessary to your business and ethos.
Our people are our greatest asset. In an industry synonymous with high staff churn, our inbound multi-client contact centre boasts an average tenure of over nine years. Our experienced teams have built up an enviable amount of experience in the customer service industry, working with numerous leading retail and eCommerce clients across multiple campaigns.
- Industry-leading client retention of up to 14 years.
- We work as an extension of your business, from engaging with your customers to reporting back on all of your critical key performance indicators.
- UK-based multisite contact centres of excellence, we have both Northern and Southern offices and flexible home-working teams.
- Team of over 350 dedicated, experienced customer support agents.
- Offering multichannel or omnichannel customer service support for your business calls, text, email, social media or live chat.
Multichannel
Support for all or any channel
UK Based
Multi-site locations
350 Seats
Experienced Agents
Benefits of Outsourcing Call Centre Services to Whistl
Outsourcing some or all of your customer calls and customer service needs provides a range of functional and financial benefits for organisations, of all sizes and across many sectors:
- Extend your usual opening hours
- Increase your business's flexibility and scale
- Remove fixed employment and staff training costs
- Reduce IT and infrastructure costs by taking advantage of our systems
- Increase your operating capacity by transferring all or selected percentage of contacts to us
Flexible Multi-channel Contact Centre Support Services Available
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
The support Micro Scooters get from Whistl is truly amazing. They completely share our ethos of putting our customers first. They’ve also helped us hugely understand our customers through advanced reporting and systems. They’re an invaluable part of our team and most importantly, we know our customers are in good hands.
J. Easter, Head of Customer Service, Micro Scooters
Examples of Whistl's UK based Call Centre Services:
Tailored Industry Call Centre Support Available
Travel and Hospitaliy
Find out how outsourcing your contact centre support to Whistl, will help meet the increased demands of your customers' and their expectations.
eCommerce and Retail
We know that customer service is an essential part of the online shopping experience, so we have a professional, experienced and efficient customer service team ready and waiting to support your business, however, you need it
Contact Solution Memberships and Accreditations
Contact Solutions: Call Centre Services and Customer Success
Fully managed customer experience services across all channels for different industries and brands
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