Inbound Call Centre
A flexible outsourced contact solution for inbound calls in our UK based call centre.
Outsourced UK Call Centre Services
Whistl’s outsourced call centre services are tailored to your individual business requirements
Does your business need UK Call Centre or Contact Centre Services?
Whistl offers our customers tailored solutions, to ensure that we meet your customers’ contacts and your business demands. When you decide to work with Whistl to handle your customer contacts, we discuss all elements that make customer service important to your business and ethos.
What is the difference between a Call Centre and a Contact Centre?
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Call Centres typically manage the customer support calls and enquiries that come through via the telephone.
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Contact Centres are more flexible, allowing for multi-channel customer communication. These multi-channel interactions can include phone calls, emails, webchat and social media interactions.
Whistl's UK based Call Centre Services:
Call Centre Services from Whistl
Your customers are important, and as your business grows, this can increase the number of calls you receive.
The UK Customer Satisfaction Index reported in January 2020, that organisations that consistently achieve the highest levels of customer satisfaction had improved levels of reputation and trust. With this more customers are willing to make recommendations and have a willingness to remain an organisation’s customer.
Outsourced call centre services from Whistl, provide your business with all you need to effectively manage your inbound customer calls and service needs. Our UK based professional contact centre team of agents are successfully managed to mirror the standards you would expect of your internal staff.
Why Outsource Call Centre Services to Whistl?
Our people are our greatest asset. In an industry synonymous with high levels of staff churn, our inbound multi-client contact centre boasts an average tenure of over 9 years. Our experienced teams have built up an enviable amount of experience in the customer service industry, working with numerous leading retail and eCommerce clients across multiple campaigns.
We’ve won awards for our culture, and our commitment to employee engagement, people development, and best practice has delivered long term benefits to our clients. As a result, we also boast industry-leading client retention of up to 14 years.
We work as an extension of your business, from the way we engage with your customers to the way we report all of your critical key performance indicators back to your business.
When you need support for your customer calls, Whistl has the right team of call centre agents based here in the UK. We have a North and South office and even have the flexibility of home-working. Whether you need to outsource all of your calls or just the overflow of calls that your team can not take, we are here to help.
The benefits of outsourcing your Call Centre Services to Whistl
Outsourcing some or all of your customer calls and customer service needs provides a range of functional and financial benefits for organisations, of all sizes and across many sectors:
- Remove fixed employment and training costs
- Reduce IT and infrastructure costs by taking advantage of our systems
- Increase your business's flexibility and scale
- Increase your operating capacity by transferring all or selected contacts to us
- Extend your opening hours with the opportunity to take calls 24 hours a day 7 days a week
