Inbound Call Centre
A flexible outsourced contact solution with our UK based inbound call centre.
Inbound and Outbound UK Call Centre Services
Whistl’s outsourced call centre services are tailored to your individual business requirements
Whistl know all of your customers are important, and as your business grows, this can increase the numbers of calls you receive.
We are here to support your business objectives and with our outsourced inbound call centre we can work as an extension of your business and handle all or some of your customer calls, with our UK based call centre.
We build tailored solutions that support your business needs, working in partnership with you and your business to offer a complete outsourced customer services department. Our support and guidance allows you to concentrate on your core business activity and growth objectives.
Our call centre services are:
Multichannel
Contact handling options across phone, email, social media, SMS or webchat to help improve your customers experience.
Bespoke
No two campaigns are the same. We treat every client individually, tailoring our systems, reports and operating models to meet your exact needs.
Experts
With contact centre advisors that have an average tenure of nine years or more, you receive a more reliable solution than anywhere else.
Customer Insights
We understand your customer contact reasons, to help you improve the customer service experience
Actionable Data
We provide detailed management information reports that help drive business improvements
Reporting Systems
Our market leading multichannel contact platform can give us a single view of your customer
Why outsource your customer services to Whistl?
Outsourcing some or all of your customer service provides a range of functional and financial benefits for organisations of all sizes and across many sectors:
- Remove fixed employment and training costs
- Reduce IT and infrastructure costs by taking advantage of our systems
- Increase your businesses flexibility and scale
- Increase your operating capacity by transferring all or selected contacts to us
- Get a single view of your customer with our multichannel contact platform
- Extend your opening hours with the opportunity to take calls 24 hours a day 7 days a week
