Inbound Call Centre
A flexible outsourced contact solution for inbound calls in our UK based call centre.
Inbound and Outbound UK Call Centre Services
Whistl’s outsourced call centre services are tailored to your individual business requirements
Whistl know all of your customers are important, and as your business grows, this can increase the numbers of calls you receive.
Outsourcing your call centre needs means you can have easy access to a professional team of agents with a ready-built infrastructure, and you have more time for running your business. You can train our trainers yourself to your exacting standards, and our experienced management teams take it from there, ensuring that targets are met and budgets are kept on point.
We build tailored solutions that support your business needs, working in partnership with you and your business to offer a complete outsourced customer services department. Our support and guidance allows you to concentrate on your core business activity and growth objectives.
Whistl's UK based call centre services:
Whistl contact centres can offer:
Multichannel Customer Service
Contact handling options across phone, email, social media, SMS or webchat to help improve your customers experience.
Bespoke Marketing Campaigns
No two campaigns are the same. We treat every client individually, tailoring our systems, reports and operating models to meet your exact needs.
Whistl Provide Bespoke Expertise
With contact centre advisors that have an average tenure of nine years or more, you receive a more reliable solution than anywhere else.
Customer Insights
We understand your customer contact reasons, to help you improve the customer service experience
Actionable Data
We provide detailed management information reports that help drive business improvements
Reporting Systems
Our market leading multichannel contact platform can give us a single view of your customer
Why outsource your customer services to Whistl?
Outsourcing some or all of your customer service provides a range of functional and financial benefits for organisations of all sizes and across many sectors:
- Remove fixed employment and training costs
- Reduce IT and infrastructure costs by taking advantage of our systems
- Increase your business's flexibility and scale
- Increase your operating capacity by transferring all or selected contacts to us
- Get a single view of your customer with our multichannel contact platform
- Extend your opening hours with the opportunity to take calls 24 hours a day 7 days a week
