Whistl's team of experienced eCommerce customer service agents are available to answer your online customers' queries, to help maximise sales opportunities. We understand your business relies on brand reputation and customer loyalty to ensure strong online sales. Whistl helps eCommerce retailers with solutions tailored to your online retail needs. With different platforms for eCommerce, CRM, order and returns management and different carrier partnerships, we create a bespoke service based on your business needs.

When you choose to outsource eCommerce customer service with Whistl, we take the time to understand your specific needs and offer the exceptional customer service solutions. 

Our eCommerce support is tailored to your business and budget with either a dedictaed support or on a bureau service. We ensure that you have a contact centre you can count on to manage the required inbound queries received daily. We know that customer service is an essential part of the online shopping experience, our experienced eCommerce contact centre team can provide your customers with: 

• Product information for listed SKUs, products, or services.

• Improve sales consideration with more detailed product information.

• Enhancing your customers’ delivery experience with detailed logistics and tracking information.

• Ongoing post-sale support for product queries, warranties, and returns, via phone calls or via multi-channels (social media, email, and live chat).

• Increase customer loyalty and drive further advocacy to improve your marketplace seller feedback or CSAT and NPS scores.

What eCommerce customer support does your business need?

From eCommerce product queries and sales peaks, eCommerce brands may need extra support to maintain a good level of customer service and keep brand loyalty. Whistl contact centre services can offer eCommerce customer service support in the following forms, as individual channels or as together for omni-channel support:

• Inbound Calls

Our experienced call centre agents can manage your inbound voice calls, offering customer support services for product queries, where is my order queries or general queries.  

• Live chat support

Your website might have live chat functionality to keep your audience on your website to help navigate queries, in real-time. With site-hosted live chat our agents can help manage queries to maximise sales conversions.

• Email support

Email is still relied upon as a form of communication for many customers, especially post sale. We can offer email eCommerce customer service support, to ensure all messages are dealt with in a timely manner.

• Social media support

With many online purchasing happens through multiple platforms, our eCommerce social media support will ensure all direct messages and comments can be responded too whether the requirement is through Facebook, Twitter or Instagram.

• Mobile support

With many purchases happening from mobile devices, ensure your SMS, WhatsApp or text messages are dealt with in real-time to address queries, questions or concerns that arise to ensure basket sales are maximised.

Whistl's eCommerce Contact Centre Clients include:

How Whistl's eCommerce customer service supports your business