Outsourced eCommerce Customer Service Solutions
Providing bespoke outsourced eCommerce customer service solutions for enterprises around the world.
Whistl knows that customer service is an essential part of the eCommerce experience, so we have a professional, experienced and efficient customer service team ready and waiting to support you, however you need.
We tailor our solutions to you, so whether you need advisors for online chat services, trained escalations managers for your phoneline or customer service agents to monitor your email inbox, Whistl are here to help.
Our services help your business:
- Reduce Customer Service Costs
- Seamlessly manage variable contact volumes
- Improve the customer experience
- Benefit from an award winning team and culture
- eCommerce Customer Services
- eCommerce customer service outsourcing
- Award Winning Customer Service
Whistl know that your business is unique and your needs are not the same as another eCommerce business. With different platforms for eCommerce CRM, order and returns management and different carrier partnerships, we can build a bespoke and unique service based on your specifc business needs.
How we support your e-commece customer service needs
All our advisors are meticulously trained, working to your own specific customer service standards
Utilise ours or integrate with existing platforms (i.e. CRM, order management, payment gateways)
With multichannel contact platforms, we seamlessly manage all of your customers interactions
With our reporting you have a clear understanding of call outcomes, to drive more intelligent insight
We can even process product returns, manage carrier claims and handle your customer complaints