eDesk Fulfilment Integration
Connect eDesk with Whistl to enhance your eCommerce customer experience across all sales channels
Why Should eDesk Users Consider Outsourced Customer Support?
We combine tailored eCommerce fulfilment with outsourced customer service solutions that enhance satisfaction and retention. Our trained agents use their deep knowledge of the eDesk platform to provide seamless omnichannel support across phone, email, live chat, and social media channels.
Integrating eDesk with Whistl consolidates orders and tickets in one place, while our team’s familiarity with eDesk means fewer handoffs, faster resolutions, and a customer experience aligned with your brand’s voice. This helps maintain strong relationships as your business grows, without needing to expand your in-house team.
Benefits of eDesk x Whistl Fulfilment
Partnering with Whistl brings together expert customer support and tailored eCommerce fulfilment in one seamless solution. As well as handling the physical side of fulfilment we also provide trained agents to take care of your customer service using the eDesk platform. This integration reduces the pressure on your internal teams and delivers enhanced customer outcomes.
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Fewer "Where is my Order?" Queries: More reliable order fulfilment and shipping reduces the volume of WISMO tickets. This means your support team can focus on complex queries.
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Fix Issues Before they Reach your Support Team: Improved picking, packing, and shipping accuracy reduces complaints, allowing your eDesk agents to proactively improve customer satisfaction.
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Streamline Returns Management: Our fulfilment team manages the physical returns process, while your eDesk-powered customer service agents smoothly handle communications and resolutions.
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Complete Customer Context for Fast Resolutions: Real-time tracking, inventory, and returns data feed into eDesk, equipping agents to respond with full order visibility.
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Scale Customer Support and Fulfilment Efficiently: Flexible fulfilment and trained eDesk agents help you handle growth, seasonal spikes, and maintain excellent customer experiences.
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Focus Your Team on Growth: Outsourcing fulfilment and eCommerce customer service frees up your internal team to prioritise sales, marketing, and strategy.
Swift and Smart Ecommerce Fulfilment Integrations
Enhance Your Customer Journey
Simple Onboarding
Our dedicated team will guide you through the eDesk integration process, providing a swift set-up and ongoing support.
Customer Support
Benefit from outsourced customer support that helps you gain loyalty and enhance satisfaction through multiple channels.
Tailored Fulfilment
Your online store will benefit from a bespoke end-to-end fulfilment solution that’s built around your operational requirements.
Shipping/Returns
Online store owners can access discounted shipping rates from multiple carriers. Plus, we offer fully-managed returns.
Why Whistl for Fulfilment?
Tailored Ecommerce Fulfilment Services for Single Platform or Multi-Channel Retailers
Whistl supports your business by helping you to achieve your targets through a range of supply chain and customer service solutions, all accessed through one point of contact.
Build your solutionConnect your Channels
Expertise and system capabilities for multi-channel and omni-channel fulfilment, including B2B fulfilment, dropship distribution, eCommerce fulfilment or a cross-dock solution.
Full-circle Fulfilment
Whistl supports businesses with the full scope of order fulfilment, with specialist fulfilment services including dedicated pick and pack warehouse facilities.
Inventory Management
Increase the visibility of your supply chain, maximise your profitability and accelerate your fulfilment processes by outsourcing your inventory management operations.
On-time Deliveries
Increase on-time delivery performance and enhance customer experience with flexible fulfilment and cost-efficient despatch options, plus a seamless product returns experience.
Grow your Ecommerce Business with Whistl
Whistl Fulfilment is the UK’s leading provider of integrated multi-channel fulfilment and carrier management solutions, working with numerous brands, including Tesco F&F Clothing, Ethical Superstore, Noble Collections and Brightr Sleep. With over 1.5 million square feet of multi-user warehouse space, we can process your orders and ship them to customers in the UK and internationally at preferential parcel rates with leading carriers.
Trusted by Leading UK Brands and Retailers
Fulfilment Solutions for Various Industry Sectors
Sector not listed? Find out how we can help
Read Some of our Ecommerce Fulfilment Customer Success Stories
Flexible Fulfilment Services for The Noble Collection
Case Study
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The Noble Collection
Actiph Water Entrust their Fulfilment and Customer Service to Whistl
Case Study
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Actiph Water
eDesk Integration
Scale fast and delight customers with tailored eCommerce fulfilment and outsourced customer support