Freshdesk Fulfilment Integration
Connect Freshdesk with Whistl to facilitate faster issue resolution and improved customer experience
Why Should Freshdesk Users Consider Outsourced Customer Support?
Integrating with Whistl allows online retailers to use Freshdesk's easy-to-use helpdesk software, while benefitting from tailored eCommerce fulfilment and outsourced customer service solutions. Our agents are trained in the Freshdesk platform and can provide multichannel customer support across phone, email, live chat and social media.
By combining 3PL fulfilment with outsourced customer service you will fulfil orders faster, enhance customer contact outcomes and have more time to focus on growing your business.
Benefits of Freshdesk x Whistl Fulfilment
As a Freshdesk user, integrating with Whistl enhances your customer experience by combining eCommerce customer service with expert fulfilment. While Freshdesk streamlines your customer communications and ticketing, Whistl solves the challenges of physical order fulfilment and offers trained agents who use Freshdesk to provide consistent, omnichannel customer support.
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Fewer Order-Related Queries: Faster, more accurate fulfilment reduces shipping delays, cutting down “where is my order?” messages and easing your support burden.
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Address Issues Before They Escalate: Improved packing and shipping accuracy means fewer delivery problems reach your tickets, allowing your customer support team to focus on meaningful solutions.
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Simplify Returns with a Unified Approach: We manage returns while your Freshdesk-powered agents handle customer communications, ensuring a smooth, hassle-free process.
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Real-time Data Improves Support Quality: Integration provides your agents with up-to-date tracking, inventory, and return data, enabling them to respond quickly and accurately with full context.
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Scale Your Support and Fulfilment: Our flexible fulfilment capabilities and trained support agents grow with your business, handling seasonal spikes and expanding order volumes.
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Focus Internal Resources on Growth: Outsourcing fulfilment and customer service support to Whistl allows your team to focus on sales, marketing, and strategic planning.
Swift and Smart Ecommerce Fulfilment Integrations
Enhance Your Customer Journey
Simple Onboarding
Our dedicated team will guide you through the Freshdesk integration process, providing a swift set-up and ongoing support.
Tailored Fulfilment
Your online store will benefit from a bespoke end-to-end fulfilment solution that’s built around your operational requirements.
Shipping/Returns
Online store owners can access discounted shipping rates from multiple carriers. Plus, we offer fully-managed returns.
Global Coverage
Grow your eCommerce business and reach customers across the world through the power of our global parcel delivery network.
Why Whistl for Fulfilment?
Tailored Ecommerce Fulfilment Services for Single Platform or Multi-Channel Retailers
Whistl supports your business by helping you to achieve your targets through a range of supply chain and customer service solutions, all accessed through one point of contact.
Build your solutionConnect your Channels
Expertise and system capabilities for multi-channel and omni-channel fulfilment, including B2B fulfilment, dropship distribution, eCommerce fulfilment or a cross-dock solution.
Full-circle Fulfilment
Whistl supports businesses with the full scope of order fulfilment, with specialist fulfilment services including dedicated pick and pack warehouse facilities.
Inventory Management
Increase the visibility of your supply chain, maximise your profitability and accelerate your fulfilment processes by outsourcing your inventory management operations.
On-time Deliveries
Increase on-time delivery performance and enhance customer experience with flexible fulfilment and cost-efficient despatch options, plus a seamless product returns experience.
Grow your Ecommerce Business with Whistl
Whistl Fulfilment is the UK’s leading provider of integrated multi-channel fulfilment and carrier management solutions, working with numerous brands, including Tesco F&F Clothing, Ethical Superstore, Noble Collections and Brightr Sleep. With over 1.5 million square feet of multi-user warehouse space, we can process your orders and ship them to customers in the UK and internationally at preferential parcel rates with leading carriers.
Trusted by Leading UK Brands and Retailers
Fulfilment Solutions for Various Industry Sectors
Sector not listed? Find out how we can help
Read Some of our Ecommerce Fulfilment Customer Success Stories
Rarewaves Benefits from Custom-Built Platform to Handle Rapid Growth
Case Study
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Rarewaves
Flexible Fulfilment Services for The Noble Collection
Case Study
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The Noble Collection
Actiph Water Entrust their Fulfilment and Customer Service to Whistl
Case Study
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Actiph Water
Freshdesk Integration
Scale fast and delight customers with tailored eCommerce fulfilment and outsourced customer support